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Listening & Acknowledging Emotions
Become a Better Listener
How Listening and Bereavement are Tied Together
Preparation
Do's During Euthanasia Appointments
8 Steps to Express Empathy During an End-of-Life Appointment
5 Things to Do After an End-of-Life Appointment
5 Stages of Grief
All Other Factors
It's the Little Things
Sometimes Less is More
It's All About What You Say
Danielle
Thank you!!!
This was awesome! Veterinarians and Techs learn how to deal with bereavement in school, but very little training exists for CSRs! Thank you for including this module!!!