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Anatomy of an Appointment
The Phone Rings... and Opportunity Awaits
Listen Deeply
Advice Over the Phone and Revenue
Dangers of Diagnosing
Failing to Charge a Client
Don't Let New Clients Get Away
What is Your Role?
Asking for the Appointment
Same Day Appointments
Surgical Visits, Drop-off Appointments, and Discharges
Admitting Patients
Conducting a Discharge
Appointment Capture Sheets
Euthanasia Appointments
Boarding Reservations
Proficiency Checklist
Upload Completed Proficiency Checklist Here
Reinforcement Check-In Quiz
Scenarios to Consider - Open Ended Text Boxes for Your Thoughts
