Converting Phone Calls to Appointments
Appointments are the lifeblood of the hospital. Use these common situations and conversations with clients to help turn phone calls into appointments. More appointments booked = more pets helped!
Introduction
Body Language
Why Cultivating an Epic Phone Personality Matters
Older Cats Video
Older Cats Quiz
Quiz
Voice of the Practice
Say Hi!
Proper Phone Greeting
Just Be a Nice Human!
Quiz
How It All Works Together