Course curriculum

    1. A CSR Help Binder's Purpose

    2. Example Items

    3. Share Your Resources

    1. Boarding Admission Form

    2. Greeting Clients

    3. Collecting and Entering Client Referrals SOP

    4. Client Complaint/Resolution Form

    5. Downtime Project Ideas

    6. Infectious Diseases and Vaccinations

    7. Work In Emergency Appointments

    8. Payment Policy

    9. How to Schedule a Sick Pet Appointment by Phone

    10. Payment Form Example

    11. How to Schedule a Healthy Pet Appointment by Phone

    12. Receiving a Shipment

    13. Drop off - Hospitalization Authorization Form

    1. Check-In

About this course

  • Free
  • 17 lessons
  • 0 hours of video content

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