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Workbook Instructions
Communication and Client Relations Digital Workbook
Communication and Client Relations PDF Workbook
Communication and Client Relations VA Checklist
Communication is Key to Client Compliance and Keeping Pets Healthy
Essential Communication Tips
Communication Tools for Relationship Centered Care
Open-Ended Questions vs. Closed-Ended Questions
Avoid Leading Questions
Check Your Judger at the Door
Active Listening Methods
General Inquiries
Time to Play a Game!
A Real Story From a Real Client
Don't be a Liability!
Communicating Critical Information
The Three C's of Communication
A Proper Greeting
Phone Skills
Eight Tips for Taking a Non-Emergency Call
Take a Message Like a Pro
Handling an Emergency Call
Vocabulary for Communication
Let's Review Client Communication
The Veterinarian's Oath
Professional Veterinary Ethics
Vocabulary for Veterinary Ethics
Time to Play a Game!
History Taking Basics
SOAP Notes
Open-Ended Questions
Time to Play a Game!
Reflective Listening
Seven Steps to Becoming a Better Listener
Let's Review History Taking
Communicating the Value of Routine Physical Exams
The TPR
Normal vs Abnormal Temperature and Heart Rate
Mucous Membranes
Weighing a Cat
Let's Play a Game!
Determining the Sex of a Cat
Weighing a Dog
Body Condition Score
Hydration and Mentation
How to Conduct a Feline Exam
Vocabulary for Initial Assessment/Physical Exam
Let's Review Initial Assessment/Physical Exam
