61
Checklist instructions
Communication and Client Relations VA Checklist
Worksheet Instructions
Communication is Key to Client Compliance and Keeping Pets Healthy
What is Empathy?
Essential Communication Tools for Relationship Centered Care
Open-Ended Questions vs. Closed-Ended Questions
Avoid Leading Questions
Check Your Judger at the Door
Active Listening Methods
General Inquiries
Time to Play a Game!
A Real Story From a Real Client
Don't be a Liability!
Communicating Critical Information
The Three C's of Communication
A Proper Greeting
Phone Skills
Eight Tips for Taking a Non-Emergency Call
Take a Message Like a Pro
Handling an Emergency Call
Vocabulary for Communication
Let's Review Client Communication
Required Reading
Required Reading Quiz
Client Communication Worksheet
The Veterinarian's Oath
Professional Veterinary Ethics
Vocabulary for Veterinary Ethics
Time to Play a Game!
Required Reading
Veterinary Ethics Worksheet
History Taking Basics
SOAP Notes
Open-Ended Questions
Time to Play a Game!
Reflective Listening
Seven Steps to Becoming a Better Listener
Let's Review History Taking
Required Reading
Required Reading Quiz
History Taking Worksheet
Communicating the Value of Routine Physical Exams
The TPR
Normal vs Abnormal Temperature and Heart Rate
Mucous Membranes
Weighing a Cat
Let's Play a Game!
Determining the Sex of a Cat
Weighing a Dog
Body Condition Score
Hydration and Mentation
How to Conduct a Feline Exam
Practice and Utilize This History Taking Form
Veterinary Assistant Escape Room
Vocabulary for Initial Assessment/Physical Exam
Key Takeaways From History Taking and Initial Assessment
Let's Review Initial Assessment/Physical Exam
Required Reading
Initial Assessment and Physical Exam Worksheet
Externship Location Check-in
