30
Instructions
Taking the Power Out of Conflict
Help! My Coworker Doesn't Like Me
Emotional Intelligence
Your Role in Conflict Management & Resolution
Reinforcement Check-in: Let's Define
A Bit of Self-Insight Goes a Long Way!
Video: What's My Part? Internal Versus External Factors
Reinforcement Check-in: Multiple selection
As You Go, Consider the Team
Two Directions of Conflict: Constructive and Destructive
Reinforcement Check-in: Show Us What You Know
Reinforcement Check-in: Let's do another
7 Constructive Responses- A Closer Look
Reinforcement Check-in: Match the response with the behavior.
8 Destructive Responses- Deep Dive
All About Those Hot Button Pushers (HBPs)
10 Hot Buttons and What They Look Like
Reinforcement Check-in: Match the behavior with the term.
How to Handle Hot Button Pushers
Let's Build Our Conflict EQ
Case Study 1: Vet Staff Versus CSR
Case Study 2: Irate Manager
Case Study 3: Toxic Workplace Culture
Reinforcement Check-in: Multiple Choice
Going Forward
Reinforcement Check-in: Fill in the Blanks
Reinforcement Check-in: Matching terms
Apply What You've Learned!
Workbook Activities
Rose-Anne
It explains exactly what the course was about. Good job!
It covered many aspects of a complicated subject that I was not fully aware of in detail. The examples were very enlightening.
Ela
It happens, but we can overcome!
I like that this course gives us ways to deal with internal conflict.