19
Instructions
A Quick Breakdown of Veterinary Team Roles
Reinforcement Check-in: Match the Roles to Their Descriptions
What is A Veterinary Referral Coordinator?
A Deep Dive into the Client Service Representative (CSR) Role
Saying "I don't know"
Reinforcement Check-in: What's the Solution?
Reinforcement Check-in: What is the response?
Highlights to Keep in Mind
Video: The 411 on Client Tours
Reinforcement Check-in: Choose All That Apply
Hospital Tour Checklist
Video: Owning the Front Office
Top-Notch Exam Rooms
To The Treatment Area
Reinforcement Check-in: Multiple Choice
Reinforcement Check-in: Match the Term
Apply What You've Learned!
Workbook Activities
Ken
Role of CSR
I really liked how this course made me think in a bigger picture as to the overall operations and ways top enhance the client experience.
Brianna
Very educational!!
Michelle
Definitely a good idea to showcase why the hospital stands out!
We have never done hospital tours but I find it a good way to build a relationship with new clients and give them comfort that we take pride in our services and provide amazing care for their pets.