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Instructions
Why Does the Client Experience Matter to Referring DVMs?
How Starbucks® Does it
That Special Kind of Feeling
Moments that Matter are Memorable
More Memorable Moments
Real Life Story from Jamie Bennett, VRCE
Reinforcement Check-in: Short Answer Question
Client Retention for the Specialty and ER Clinic
Making the rDVM Look Good
Communication is Key
Apply What You've Learned!
Workbook Activities
Rose-Anne
The Referring DVM EXperience
It covered material that might be overlooked by a CSR. Great details!