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Instructions
Memorable Moments
Next-Level Client Experience
Reinforcement Check-in: Multiple Select
Client Experience is Everywhere
The Answer is Yes!
When to Say "No"
Four Steps to Keep You and the Pet Safe
Reinforcement Check-in: Flip the cards. Is this question one that a CSR should be able to answer?
No Continued
Client Experience Introduction Video
What is Client Experience?
Client Experience Video
Helping a Struggling Client
A Clean and Organized Hospital
Reinforcement Check-in: Label those Images
Creating the "Client Experience" at Your Practice
Reinforcement Check-in: Multiple Choice
Curate a Calm Environment
Apply What You've Learned!
Workbook Activities
Rose-Anne
Foundations of the Client Experience in Specilaity & ER
A lot of important detail. Well covered. Essential but often overlooked details. Great Job!
Sandra
Client Experience
Without our clients there would be no business. Keeping in mind that we CSRs are the clients first impression. So it is up to us to be the face of our Hospital/Clininc