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Instructions
What's Communication You Ask...
Reinforcement Check-in: True or False
Questions that Seek to Understand
What's This I Hear About Close-Ended Questions?
Reinforcement Check-in: Open-Ended Questions
Open-Ended Questions vs. Closed-Ended Questions
Reinforcement Check-in: Beginning Words
Open-Ended Questions
Avoid Leading Questions
Methods of Active Listening
Reinforcement Check-in: Active Listening True or False
Listening Without Judgement
Video: Check Your Judger at the Door
Reflective Listening
Reinforcement Check-in: Better Listening
Reinforcement Check-In: Multiple Selection
Some General Inquiries Broken Down
A Few More Examples
Reinforcement Check-in: General Inquiries
Don't be a Liability!
A Real Story From a Real Client
Reinforcement Check-in: Medical Inquiries
Communicating Critical Information
Relaying Information to the pDVM
Apply What You've Learned!
IMPORTANT: Communication Handbook
Other Resources
Workbook Activities
Christine
Communicating Information to Clients and Referring DVM
Very good information about methods for communicating and the importance of clear and concise information gathering and transmittal.