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Instructions
Cash Handling, Your Important Role, and Some Risks
Reinforcement Check-in: Routine Transactions
The Importance of Cash Handling and Mistakes to Avoid
Reinforcement Check-in: Inverted Numbers
What Not To Do When You Make a Mistake
Reinforcement Check-in: Mistake Recovery
Cash Handling Best Practices
Generating and Accessing Invoices
Reinforcement Check-in: Select from the Options
Reinforcement Check-in: Best Practices
Applying Coupons and Discounts
Accept a Cash Payment from a Client
Reinforcement Check-in: Acknowledge and Count Back
Here's How You Can Tell if a Bill is Counterfeit or Authentic
Learn to Tell Counterfeit Bills from Authentic: A Watch and Learn Video
Accept a Check from a Client
Which Parts of the Check Are Valid or Invalid?
Accept a Debit or Credit Card from a Client
Respect Client Privacy During a Phone Payment
Reinforcement Check-in: True or False
Reinforcement Check-in: Drag and Drop
Staying on Track with My Closing Tasks
Close Out the Register and the Office
Adapt to Your Unique Veterinary Practice
Reinforcement Check-in: True or False
Reinforcement Check-in: End of Day
Apply What You've Learned!
Workbook Activities
Christine
Basics of Cash Handling
This is a good course for those just starting their role as a CSR as it covers many basic duties. It was great for me also, as it emphasized the importance of confidentiality of financial information and how our treatment of this affects a client's perception of our facility's professionalism.