22
Instructions
Describe It!
Calling An Old Number
Pulled Up Wrong Client
Discussing The Wrong Patient
Requesting An Incorrect Prescription
Reinforcement Check-in: Multiple Select
Incorrect Dose
Reinforcement Check-in: True or False
Incorrect Appointment Type
Incorrect Total
Attaching Records
Important to Remember
Failing to Charge a Client
Ask!
Document
Focus
What Not To Do When Caught In A Mistake
Reinforcement Check-in: Fill in the blank
What To Do When Caught In A Mistake
Apply What You've Learned!
Workbook Activities
Christine
ER Semester 2 Course 3 Disasters of Missed Details
I found the explanations for the importance of information CSRs obtain to be very valuable knowledge, especially as I train others. It helps trainees understand the importance of doing an accurate job as a CSR and how their work effects patient care.
Rose-Anne
The Disasters of Missed Details
It reviewed the importance of each important detail and taking responsibility for missed details in scenarios found in VCS work. Good job!