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Information
Describe It!
Calling An Old Number
Pulled Up Wrong Client
Discussing The Wrong Patient
Requesting An Incorrect Prescription
Reinforcement Check-in: Multiple Select
Incorrect Dose
Reinforcement Check-in: True or False
Incorrect Appointment Type
Incorrect Total
Attaching Records
Important to Remember
Failing to Charge a Client
Ask!
Document
Focus
What Not To Do When Caught In A Mistake
Reinforcement Check-in: Fill in the blank
What To Do When Caught In A Mistake
Proper Prescription Handling
Rose-Anne
The Disasters of Missed Details
It reviewed the importance of each important detail and taking responsibility for missed details in scenarios found in VCS work. Good job!
Christine
ER Semester 2 Course 3 Disasters of Missed Details
I found the explanations for the importance of information CSRs obtain to be very valuable knowledge, especially as I train others. It helps trainees understand the importance of doing an accurate job as a CSR and how their work effects patient care.