20
Instructions
What's It About?
Busy Lives = Shorter Patience
But You Are an Emergency Hospital!
Remember!
Go Above And Beyond
The Situations
How Many Patients Vs. How Many Minutes
Steps 1 and 2
Steps 3 and 4
Step 5
Reinforcement Check-in: Multiple Selection
Reinforcement Check-in: Single Selection
Even Without Delays You Can Impact Wait Times
Wait Time Management Baseline
Now For the How
Emergency Data
How Can You Help?
Apply What You've Learned!
Workbook Activities
Rose-Anne
managing Wait Time Expectations
A timely course. Covered ways to manage, measure and reduce wait times, as well as to how to communicate withthe client. Good job.