5.0 /5
(15)

13
Information
Client Experience Introduction Video
What is Client Experience?
Client Experience as a Competitive Advantage
Helping a Struggling Client
Reinforcement Check-in: Match Labels to Images
A Clean and Organized Hospital
Reinforcement Check-in: Label those Images
Creating a "Client Experience" at Your Practice
Reinforcement Check-in: Multiple Choice
Curate a Calm Environment
Reinforcement Check-in: Fill in the Blanks
Communicating Information to Clients

5.0 /5
(15)

  • Avatar
    Sheree
    (5)
    easy to understand

    easy to understand

  • Avatar
    Sarah
    (5)
    Cleanliness

    Was okay.

  • Avatar
    Carol
    (5)
    Thumbs up!

    Very good information!

  • Avatar
    Kara
    (5)
    Wonderful refresher about the client experience

    This course was a great refresher that we need to stand out and make the client experience a superior one than what other vets in the area offer. It reminded me to look at the hospital like a prospective client would instead of me glossing over things I see all the time.

  • Avatar
    Sabrina
    (5)
    Title describes exactly what is in this Course.

    I felt the Text supported the Foundations of the Clients Experience perfect. Easy steps to put right into action.

  • Avatar
    Martha
    (5)
    cleanliness in the first experience of entering the animal hospital

    Always a very important aspect - first thing client experiences and the last thing the client experiences - remains in their memory!

  • Avatar
    Leslie
    (5)
    Client experience

    This course is wonderful! Great for new hires and a good refresher for all the employees!

  • Avatar
    Christine
    (5)
    Title was great

    Text was simple but very informative

  • Avatar
    Stacy
    (5)
    Very Knowledgeable

    Very informative and a good reminder that you never know what the other person is going through.

  • Avatar
    Jacqueline
    (5)
    Tells how to welcome a client.

    This course gave ideas how to make your vets office welcoming and personable.

  • Avatar
    Malinda
    (5)
    Client Experience

    Great information on creating an inviting and welcoming experience for clients and their pets.

  • Avatar
    Marie
    (5)
    Marie Leland, CSR Manager

  • Avatar
    Barbara
    (5)
    Great points

    We strive for these suggestions daily. It is always nice when a client says: "It smells so clean in here".

  • Avatar
    Gwendolyn
    (5)
    Client Experience

    This course gives examples of how to provide consistent positive experiences for both clients and patients which are important to overall satisfaction of the client.

  • Avatar
    Kimberley
    (5)
    5 stars

    Simple and to the point.

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