14
Instructions
Client Experience Introduction Video
What is Client Experience?
Client Experience as a Competitive Advantage
Helping a Struggling Client
Reinforcement Check-in: Match Labels to Images
A Clean and Organized Hospital
Reinforcement Check-in: Label those Images
Creating a "Client Experience" at Your Practice
Reinforcement Check-in: Multiple Choice
Curate a Calm Environment
Reinforcement Check-in: Fill in the Blanks
Apply What You've Learned!
Workbook Activities
Kara
Wonderful refresher about the client experience
This course was a great refresher that we need to stand out and make the client experience a superior one than what other vets in the area offer. It reminded me to look at the hospital like a prospective client would instead of me glossing over things I see all the time.
Sabrina
Title describes exactly what is in this Course.
I felt the Text supported the Foundations of the Clients Experience perfect. Easy steps to put right into action.
Malinda
Client Experience
Great information on creating an inviting and welcoming experience for clients and their pets.
Carol
Thumbs up!
Very good information!
Martha
cleanliness in the first experience of entering the animal hospital
Always a very important aspect - first thing client experiences and the last thing the client experiences - remains in their memory!
Barbara
Great points
We strive for these suggestions daily. It is always nice when a client says: "It smells so clean in here".
Sheree
easy to understand
easy to understand
Christine
Title was great
Text was simple but very informative
Leslie
Client experience
This course is wonderful! Great for new hires and a good refresher for all the employees!
Stacy
Very Knowledgeable
Very informative and a good reminder that you never know what the other person is going through.
Jacqueline
Tells how to welcome a client.
This course gave ideas how to make your vets office welcoming and personable.