4.9 /5
(14)

27
Information
What's Communication You Ask...
Reinforcement Check-in: True or False
Questions that Seek to Understand
Open-Ended Questions
What's This I Hear About Close-Ended Questions?
Reinforcement Check-in: Open-Ended Questions
Open-Ended Questions vs. Closed-Ended Questions
Reinforcement Check-in: Beginning Words
Avoid Leading Questions
Methods of Active Listening
Reinforcement Check-in: Active Listening True or False
Listening Without Judgement
Video: Check Your Judger at the Door
Reflective Listening
Reinforcement Check-in: Better Listening
Reinforcement Check-In: What is considered judging?
General Inquiries
Some General Inquiries Broken Down
A Few More Examples
Reinforcement Check-in: General Inquiries
Reinforcement Check-in: Standards of Care
Don't be a Liability!
A Real Client Story
Reinforcement Check-in: Medical Inquiries
Workbook Activities
Reading Body Language

4.9 /5
(14)

  • Avatar
    Loretta
    (5)
    Awesome course

  • Avatar
    Martha
    (5)
    helpful suggestions

    Reviewing the correct way to obtain information from a client by asking open ended questions and not asking a questions that leads the client to an answer

  • Avatar
    Cheyenne
    (5)
    Amazing!

    This section really makes you reflect on yourself and how to become a better CSR as well as a person in general!

  • Avatar
    Jacqueline
    (5)
    This title explains how to better communicate with our clients...

    Good communication comes from being a good listener. Its ok for the client to pause and to wait for their answer.

  • Avatar
    Christine
    (5)
    Great title

    Very good text

  • Avatar
    Evie
    (5)
    Better videos

    I found the videos in this course to be more helpful than the animated ones in previous courses/versions. Overall the information was good.

  • Avatar
    Kara
    (5)
    Great Review on Active Listening!

    This course gave some great info on active listening and skills to put into play when speaking back to a client. Great info!

  • Avatar
    Sheree
    (5)
    great

    great

  • Avatar
    Jessica
    (5)
    Very Educational

    So many great tips in this course for client communication!

  • Avatar
    Marie
    (5)
    Marie Leland, CSR Manager

  • Avatar
    Sarah
    (5)
    course 6

    Appreciated the video at the end

  • Avatar
    Sabrina
    (5)
    Very Good Title and Topic Description

    Very informative, don't judge and scenarios on how to handle all Clients.

  • Avatar
    Malinda
    (5)
    Communicating Info

    Use of open ended questions, being an active listener, and learning not to judge are important qualities of a CSR.

  • Avatar
    Kimberley
    (4)
    4 stars

    good points

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