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Instructions
What's Communication You Ask...
Reinforcement Check-in: True or False
Questions that Seek to Understand
Open-Ended Questions
What's This I Hear About Close-Ended Questions?
Reinforcement Check-in: Open-Ended Questions
Open-Ended Questions vs. Closed-Ended Questions
Reinforcement Check-in: Beginning Words
Avoid Leading Questions
Methods of Active Listening
Reinforcement Check-in: Active Listening True or False
Listening Without Judgement
Video: Check Your Judger at the Door
Reflective Listening
Reinforcement Check-in: Better Listening
Reinforcement Check-In: What is considered judging?
General Inquiries
Some General Inquiries Broken Down
A Few More Examples
Reinforcement Check-in: General Inquiries
Reinforcement Check-in: Standards of Care
Don't be a Liability!
A Real Client Story
Reinforcement Check-in: Medical Inquiries
Apply What You've Learned!
Other Resources
Workbook Activities
Sheree
great
great
Loretta
Awesome course
Martha
helpful suggestions
Reviewing the correct way to obtain information from a client by asking open ended questions and not asking a questions that leads the client to an answer
Christine
Great title
Very good text
Jessica
Very Educational
So many great tips in this course for client communication!
Sarah
course 6
Appreciated the video at the end
Evie
Better videos
I found the videos in this course to be more helpful than the animated ones in previous courses/versions. Overall the information was good.
Jacqueline
This title explains how to better communicate with our clients...
Good communication comes from being a good listener. Its ok for the client to pause and to wait for their answer.
Sabrina
Very Good Title and Topic Description
Very informative, don't judge and scenarios on how to handle all Clients.
Malinda
Communicating Info
Use of open ended questions, being an active listener, and learning not to judge are important qualities of a CSR.
Kimberley
4 stars
good points