5.0 /5
(12)

27
Instructions
Welcome to the Course! Are you Sadness or Joy?
Reinforcement Check-in: Single Selection
Empathy Vs. Sympathy
Reinforcement Check-in: Empathy Versus Sympathy
Listening & Acknowledging Emotions
6 Small Ways to Exhibit Empathy
Reinforcement check-in: Match Descriptions to Actions
3 Empathetic Statements to Bring with You
Reinforcement Check-in: Empathetic Statements
Empathy in Action
Reinforcement Check-in: Listening
7 Tips to Become a Better Listener for Your Clients
Reinforcement Check-in: Better Listening
Preparing for End-of-Life Appointments
Admitting Patients for Euthanasia
8 Steps to Express Empathy During an End-of-Life Appointment
5 Things to Do After an End-of-Life Appointment
5 Ways to be Compassionate When Following Up on Euthanasia
Reinforcement Check-in: End-of-Life Appointments
Reinforcement Check-in: Single Selection
Reinforcement Check-in: Fill in the Blanks
Reinforcement Check-in: True/False
Reinforcement Check-in: End-of-Life Appointments
Apply What You've Learned!
Resources
Workbook Activities

5.0 /5
(12)

  • Avatar
    Sarah
    (5)
    course 8

    Thoughtful

  • Avatar
    Martha
    (5)
    euthanasia

    Euthansia is one of the hardest tasks that a CSR needs to be able to handle. These were some nice suggestions to help a CSR be empathetic - even if they aren't 'feeling' it.

  • Avatar
    Leslie
    (5)
    Empathy and helping clients in crisis

    LOVED this course!!!! This is a wonderful training tool!!!

  • Avatar
    Danielle
    (5)
    Great advice!

    It's always hard handling Euthanasia's. Learning these techniques will be very helpful.

  • Avatar
    Christine
    (5)
    Perfect Tilte

    Text was very good, covered lots of critical information

  • Avatar
    Sabrina
    (5)
    Title describes exactly what is in this Course.

    The course had helpful pieces that I was missing during the euthanasia process at my clinic. I will be implementing these piece's immediately.

  • Avatar
    Sheree
    (5)
    Good title

    Text is most helpful

  • Avatar
    Malinda
    (5)
    Empathy

    Empathy requires being an active listener,

  • Avatar
    Caitlyn
    (5)
    Great Course!

    This course was very eye opening. We already practice some of these at our clinic but it was a great reminder!

  • Avatar
    Lisa
    (5)
    Empathy & helping clients in crisis

    Clear and precise information

  • Avatar
    Jacqueline
    (5)
    How to show Empathy towards our clients.

    This course gave ways to show clients and staff empathy during a hard situation.

  • Avatar
    Misty
    (5)
    So True

    I believe some clinics have loss their sense of empathy. I love this because I believe more people need to be empathic to eachother and clients.

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