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Instructions
Welcome to the Course! Are you Sadness or Joy?
Reinforcement Check-in: Single Selection
Empathy Vs. Sympathy
Reinforcement Check-in: Empathy Versus Sympathy
Listening & Acknowledging Emotions
6 Small Ways to Exhibit Empathy
Reinforcement check-in: Match Descriptions to Actions
3 Empathetic Statements to Bring with You
Reinforcement Check-in: Empathetic Statements
Empathy in Action
Reinforcement Check-in: Listening
7 Tips to Become a Better Listener for Your Clients
Reinforcement Check-in: Better Listening
Preparing for End-of-Life Appointments
Admitting Patients for Euthanasia
8 Steps to Express Empathy During an End-of-Life Appointment
5 Things to Do After an End-of-Life Appointment
5 Ways to be Compassionate When Following Up on Euthanasia
Reinforcement Check-in: End-of-Life Appointments
Reinforcement Check-in: Single Selection
Reinforcement Check-in: Fill in the Blanks
Reinforcement Check-in: True/False
Reinforcement Check-in: End-of-Life Appointments
Apply What You've Learned!
Resources
Workbook Activities
Christine
Perfect Tilte
Text was very good, covered lots of critical information
Sabrina
Title describes exactly what is in this Course.
The course had helpful pieces that I was missing during the euthanasia process at my clinic. I will be implementing these piece's immediately.
Sheree
Good title
Text is most helpful
Malinda
Empathy
Empathy requires being an active listener,
Caitlyn
Great Course!
This course was very eye opening. We already practice some of these at our clinic but it was a great reminder!
Sarah
course 8
Thoughtful
Lisa
Empathy & helping clients in crisis
Clear and precise information
Jacqueline
How to show Empathy towards our clients.
This course gave ways to show clients and staff empathy during a hard situation.
Loretta
Great Course
Martha
euthanasia
Euthansia is one of the hardest tasks that a CSR needs to be able to handle. These were some nice suggestions to help a CSR be empathetic - even if they aren't 'feeling' it.
Leslie
Empathy and helping clients in crisis
LOVED this course!!!! This is a wonderful training tool!!!
Danielle
Great advice!
It's always hard handling Euthanasia's. Learning these techniques will be very helpful.
Misty
So True
I believe some clinics have loss their sense of empathy. I love this because I believe more people need to be empathic to eachother and clients.