4.9 /5
(12)

27
Instructions
Smiling Affects Your Tone
It's All About Attitude
Why Cultivating an Epic Phone Personality Matters
Older Cats Phone Call Video
Older Cat Phone Call Quiz
Reinforcement Check-in: True or False
Voice of the Practice
A Proper Greeting
A Proper Phone Greeting Video
More Phone Pointers
Reinforcement Check-in: Phone Greeting
Talking to Clients and Putting Them on Hold
Rules for Putting a Caller on Hold
Reinforcement Check-in: Placing on Hold
8 Tips for Taking a Non-Emergency Call
Important! Words of Caution
Reinforcement Check-in: Handling Calls
What Not to Do When Handling an Emergency Call
Handling an Emergency Call
Reinforcement Check-in: Emergency Call
How to Take a Message Like a Pro!
Retrieving A Call From Hold
How to End a Call Correctly
Reinforcement Check-in: Put It All Together
Apply What You've Learned!
Workbook Activities

4.9 /5
(12)

  • Avatar
    Sarah
    (5)
    course 9

    good points

  • Avatar
    Christine
    (5)
    Perfect title

    Great information in this course

  • Avatar
    Lisa
    (5)
    Inbound calls

  • Avatar
    Kristen
    (4)
    Semester 1 Course 9

    I learned various things about placing clients on hold that I look forward to using to improve at my clinic.

  • Avatar
    Leslie
    (5)
    Good review for existing employees and new hires

    Good course for training and for existing client care! I also enjoyed the reminder that if you are smiling your positivity is possibly contagious to the client on the phone and to your coworkers.

  • Avatar
    Jacqueline
    (5)
    The title tells you that the CSR is your practices first communication with the client and how important that communication is.

    The course helps direct the CSR how to interact in a positive and helpful way with all clients.

  • Avatar
    Danielle
    (5)
    Keep Smiling

    Great advise to keep smiling on the phone. Thanks!

  • Avatar
    Sabrina
    (5)
    Title describes exactly what is in this Course.

    Great steps that I can put into use immediately that will help save pets lives.

  • Avatar
    Kim
    (5)
    Harness the Power of Your Practice's Phone - Inbound calls.

  • Avatar
    Sheree
    (5)
    Concise

    Informative

  • Avatar
    MIchelle
    (5)
    Inbound clinic calls

    I think it was a great video for teaching new CSR's how to answer a lot of different calls.

  • Avatar
    Malinda
    (5)
    Inbound Calls

    The practice of putting people on hold, taking messages, and professional greetings

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