4.9 /5
(13)

15
Information
Memorable Moments
Next Level Client Experience
Reinforcement Check-in: Which of these statements are true? Select all that apply
Client Experience is Everywhere
The Answer is Yes!
When to Say "No"
Four Steps to Keep You and the Pet Safe
No Continued
How Starbucks Does it
Recognize and Acknowledge
That Special Kind of Feeling
Moments that Matter are Memorable
More Memorable Moments
Managing Wait Times

4.9 /5
(13)

  • Avatar
    Sabrina
    (5)
    Perfect

    I really liked this course, keep it personable, put yourself in the clients shoes.

  • Avatar
    Karen
    (4)
    Client experience.

    This is a very important area of the CSR. Our lobbies are the first thing that greats our clients and it falls to us to make sure they are kept this way throughout the entire day.

  • Avatar
    Noel
    (5)
    Very Useful

    The coursework is relatable, useful, and practical for application in clinic use. A little bit can go a long way.

  • Avatar
    Elizabeth
    (5)
    Intermediate Client Experience

    Great reminder of what CSR should be doing

  • Avatar
    Danielle
    (5)
    Great Course!

    Going the extra mill for a client really makes the difference!

  • Avatar
    Dustin
    (5)
    Food for thought

    Never thought of complimenting the patients as they come in but it would definitely make the client feel good about our practice.

  • Avatar
    Kristen
    (5)
    Semester 2, Course 1

  • Avatar
    Michelle
    (5)
    Well Done

    Great refresher on things to make the clinic environment more comfortable for the clients and pets

  • Avatar
    Kim
    (5)
    Intermediate Client Experience

  • Avatar
    Christine
    (5)
    Great Text

    Love the course

  • Avatar
    Malinda
    (5)
    Client Experience

    Good info.

  • Avatar
    Carleen
    (5)
    Carl

  • Avatar
    Debbie
    (5)
    Intermediate Client Experience

    Short and to the point

img