16
Instructions
Memorable Moments
Next Level Client Experience
Reinforcement Check-in: Which of these statements are true? Select all that apply
Client Experience is Everywhere
The Answer is Yes!
When to Say "No"
Four Steps to Keep You and the Pet Safe
No Continued
How Starbucks Does it
Recognize and Acknowledge
That Special Kind of Feeling
Moments that Matter are Memorable
More Memorable Moments
Apply What You've Learned!
Workbook Activities
Dustin
Food for thought
Never thought of complimenting the patients as they come in but it would definitely make the client feel good about our practice.
Kim
Intermediate Client Experience
Danielle
Great Course!
Going the extra mill for a client really makes the difference!
Malinda
Client Experience
Good info.
Christine
Great Text
Love the course
Michelle
Well Done
Great refresher on things to make the clinic environment more comfortable for the clients and pets
Debbie
Intermediate Client Experience
Short and to the point
Carleen
Carl
Noel
Very Useful
The coursework is relatable, useful, and practical for application in clinic use. A little bit can go a long way.