4.9 /5
(9)

16
Instructions
What's It About?
Busy Lives = Shorter Patience
Remember!
Go Above And Beyond
The Situation
The Steps, #1 and #2
Steps #3 and #4
Step #5
Reinforcement Check-in: Wait Reasons
Reinforcement Check-in: How often
Even Without Delays You Can Impact Wait Times
Wait Time Management Baseline
Now For the How
Apply What You've Learned!
Workbook Activities

4.9 /5
(9)

  • Avatar
    Ann
    (4)
    Wait time

    Interesting to find there was a set wait time to let clients know when we are running behind.

  • Avatar
    Christine
    (5)
    Great title

    Great course

  • Avatar
    Michelle
    (5)
    Well Done

    I love the different ideas for making wait time shorter and how to preoccupy the clients in an event of an emergency

  • Avatar
    Kristen
    (5)
    Semester 2, course 2

    Informative

  • Avatar
    Malinda
    (5)
    Wait Time

    Good info

  • Avatar
    Kim
    (5)
    Managing Wait Times

  • Avatar
    Dustin
    (5)
    Helpful

    How to handle clients during a longer than usual wait time is very helpful and useful information.

  • Avatar
    Danielle
    (5)
    No more wait times :)

    So glad we have a really good team that keeps wait time to less than 5 minutes.

  • Avatar
    Sabrina
    (5)
    Very Good Title and Topic Description

    Teaching real life topic and scenarios. Very good.

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