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Instructions
What Does It Include and Why Do We Need One?
Staff Bios! Put Them in Your Own Words
Emergency! Emergency!
Vaccination Protocols: How Many and When?
Reinforcement Check-in: Select All That Apply
The Distemper Vaccine - There's More to It Than You Think
Reinforcement Check-in: Select from the Drop-down
We Love Us Some Rebates!
Know Thy Goods!
Reinforcement Check-in: True or False
What Goes In What Folder?
The Anatomy of a Welcome Email
Reinforcement Check-in: What is a great first line in a welcome email?
The More Info the Better!
Reinforcement Check-in: The Anatomy of a Welcome Email
Email Issues
Reinforcement Check-in: Match the term to the correct description
Email Issues: Gettin' Em Fixed
Reinforcement Check-in: Match the Two Sides of Each Statement
That First In-Person Meet and Greet
Reinforcement Check-in: Select All That Apply
Completing New Client/Patient Forms
New Client and Patient Kits
Apply What You've Learned!
Workbook Activities
Danielle
Capturing the appointment
My goal is to always get the client in for an appointment. If it was important enough to call about they need to come in.
Malinda
New Client Acquisition
A+
Christine
Good title
Good text
Michelle
Well Done
I like the samples ideas on what to have in the take home bag
Dustin
Informative, but missing pieces
The course was informative and will be helpful in creating a CSR binder with a new CSR joining our team shortly. However, in "That First in-person meet and greet" under "Great them immediately" the audio example is not there. Then in the reinforcement check-in Drag and Drop "Six Goodies for new client/patient kits" the drag and drop does not work.
Kristen
Semester 2, course 3
Kim
New Client Acquisition
Sabrina
Title describes exactly what is in this Course.
Good material will implement immediately.