4.9 /5
(11)

25
Information
What Does It Include and Why Do We Need One?
Staff Bios! Put Them in Your Own Words
Emergency! Emergency!
Vaccination Protocols: How Many and When?
Reinforcement Check-in: Select All That Apply
The Distemper Vaccine - There's More to It Than You Think
Reinforcement Check-in: Select from the Drop-down
We Love Us Some Rebates!
Know Thy Goods!
Reinforcement Check-in: True or False
What Goes In What Folder?
The Anatomy of a Welcome Email
Reinforcement Check-in: What is a great first line in a welcome email?
The More Info the Better!
Reinforcement Check-in: The Anatomy of a Welcome Email
Email Issues
Reinforcement Check-in: Match the term to the correct description
Email Issues: Gettin' Em Fixed
Reinforcement Check-in: Match the Two Sides of Each Statement
That First In-Person Meet and Greet
Reinforcement Check-in: Select All That Apply
Completing New Client/Patient Forms
New Client and Patient Kits
Intermediate Appointment Capture

4.9 /5
(11)

  • Avatar
    Vicki
    (5)
    New Client Acquistion

    Greeting clients and patients, wow them.

  • Avatar
    Amber
    (5)
    Repeat Video

    Hello! The video in this course (with the dragon) was a repeat of the same video from last semester. Just wanted to make you aware!

  • Avatar
    Danielle
    (5)
    Capturing the appointment

    My goal is to always get the client in for an appointment. If it was important enough to call about they need to come in.

  • Avatar
    Malinda
    (5)
    New Client Acquisition

    A+

  • Avatar
    Christine
    (5)
    Good title

    Good text

  • Avatar
    Kim
    (5)
    New Client Acquisition

  • Avatar
    Elizabeth
    (5)
    New Client Aquisition

    Informative new info for my csr tool box

  • Avatar
    Dustin
    (4)
    Informative, but missing pieces

    The course was informative and will be helpful in creating a CSR binder with a new CSR joining our team shortly. However, in "That First in-person meet and greet" under "Great them immediately" the audio example is not there. Then in the reinforcement check-in Drag and Drop "Six Goodies for new client/patient kits" the drag and drop does not work.

  • Avatar
    Kristen
    (5)
    Semester 2, course 3

  • Avatar
    Michelle
    (5)
    Well Done

    I like the samples ideas on what to have in the take home bag

  • Avatar
    Sabrina
    (5)
    Title describes exactly what is in this Course.

    Good material will implement immediately.

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