20
Instructions
Recheck
The Steps to Scheduling a Recheck
Reinforcement Check-in: Which is True of Recheck Appointments?
Reminder Calls
Real Life Scenarios
Reinforcement Check-in: Reminders
Recalls Enhance The Client Experience
Who is a Lost Client?
Attempts to Recover
How to Respond to Angry Clients
Open Questions
Conclusion of Attempts
Returned Mail
Reinforcement Check-in: True or False?
Reinforcement Check-in: Single Selection
Client Callbacks
Reinforcement Check-in: Multiple Select
Apply What You've Learned!
Workbook Activities
Juanita
great
great
Malinda
Recheck, Reminder, Recall
A+
Christine
Great title
Wonerful information
Sabrina
Title describes exactly what is in this Course.
AWESOME!! Very excited, putting in to use first thing in the morning.
Kristen
Great Information
Danielle
The 3 R's
What a great way to remember those steps when multi tasking.
Amy
Managing Rechecks, Reminders and Recalls
I will use the recalls to better my practice.
Michelle
Well Done
There were lots of little things I didn't know but now have a better understanding of. Espeacially asking client questions and making sure to book recheck appointments
Dustin
Helpful and Informative
I found the information to attempt to recover a lost client helpful and looked into our software on a report that I can run to get a list of lost clients.