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Instructions
Empathy: It's a Validation Situation!
Empathy and Sympathy Are Not the Same
Reinforcement Check-in: What the heck are we talkin' about?
Check Out This Short Video on Empathy
Reinforcement Check-in
Reinforcement Check-in: Responding With Empathy
Wait! What's Healthy Conflict?
Video: 7 Benefits of Healthy Conflict
Reinforcement Check-in: Multiple select
What Is This Conflict Competence?
How to Develop Conflict Competence
Words and Phrases to Avoid in Difficult Conversations
Reinforcement Check-in: How Conflict Resilient Are You?
Your Score: How Conflict Resilient Are You?
Reinforcement Check-in: Definitions
What is Service Recovery?
10 Common Communication Mistakes
How to Restore a Client to a State of Satisfaction
3 Things to DO When a Client Catches You in a Mistake
5 Things NOT to Do When a Client Catches You in a Mistake
Reinforcement Check-in: Order the steps for resolving conflict.
Conflict Conversation Roadmap in 6 Steps
What's My Superpower?
Apply What You've Learned!
Workbook Activities
Kim
Thriving During Conflict with Clients
Amy
Thriving during conflict with clients
Remembering to stay calm.
Michelle
Well Done
very easy to understand , opened my eyes to a new way to approach and correct problems before they start
Kristen
Valuable Information
Juanita
great
great
Danielle
Don't say the wrong thing
It will only make the situation worse. Great course!
Dustin
Helpful Reminder
This course dives deeper into who to handle a difficult situation that was covered during the first semester. The video "Conflict Conversation Roadmap in 6 Steps" is on the page twice and the top video does not fully display
Christine
Great title
I really enjoyed the tex in this course
Malinda
Client Conflict
Great info!