5.0 /5
(11)

25
Information
Empathy: It's a Validation Situation!
Empathy and Sympathy Are Not the Same
Reinforcement Check-in: What the heck are we talkin' about?
Check Out This Short Video on Empathy
Reinforcement Check-in
Reinforcement Check-in: Responding With Empathy
Wait! What's Healthy Conflict?
Video: 7 Benefits of Healthy Conflict
Reinforcement Check-in: Multiple select
What Is This Conflict Competence?
How to Develop Conflict Competence
Words and Phrases to Avoid in Difficult Conversations
Reinforcement Check-in: How Conflict Resilient Are You?
Your Score: How Conflict Resilient Are You?
Reinforcement Check-in: Definitions
What is Service Recovery?
10 Common Communication Mistakes
How to Restore a Client to a State of Satisfaction
3 Things to DO When a Client Catches You in a Mistake
5 Things NOT to Do When a Client Catches You in a Mistake
Reinforcement Check-in: Order the steps for resolving conflict.
Conflict Conversation Roadmap in 6 Steps
What's My Superpower?
Thriving During Conflict with Coworkers

5.0 /5
(11)

  • Avatar
    Christine
    (5)
    Great title

    I really enjoyed the tex in this course

  • Avatar
    Kim
    (5)
    Thriving During Conflict with Clients

  • Avatar
    Karen
    (5)
    Thriving with clients during conflict.

    This course will help you through was can be a very difficult time. It is very hard to not take something personal, especially when those insults are personal.

  • Avatar
    Malinda
    (5)
    Client Conflict

    Great info!

  • Avatar
    Amy
    (5)
    Thriving during conflict with clients

    Remembering to stay calm.

  • Avatar
    Kristen
    (5)
    Valuable Information

  • Avatar
    Juanita
    (5)
    great

    great

  • Avatar
    Danielle
    (5)
    Don't say the wrong thing

    It will only make the situation worse. Great course!

  • Avatar
    Dustin
    (5)
    Helpful Reminder

    This course dives deeper into who to handle a difficult situation that was covered during the first semester. The video "Conflict Conversation Roadmap in 6 Steps" is on the page twice and the top video does not fully display

  • Avatar
    Elizabeth
    (5)
    Thriving during conflict with clients- Covers the title

    Great guideline for handling conflicts with coworkers and recovery for disappointed clients

  • Avatar
    Michelle
    (5)
    Well Done

    very easy to understand , opened my eyes to a new way to approach and correct problems before they start

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