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Instructions
Taking the Power Out of Conflict
Help! My Coworker Doesn't Like Me
Emotional Intelligence
Your Role in Conflict Management & Resolution
Reinforcement Check-in: Let's Define
A Bit of Self-Insight Goes a Long Way!
Video: What's My Part? Internal Versus External Factors
Reinforcement Check-in: Multiple selection
As You Go, Consider the Team
Two Directions of Conflict: Constructive and Destructive
Reinforcement Check-in: Show Us What You Know
Reinforcement Check-in: Let's do another
7 Constructive Responses- A Closer Look
Reinforcement Check-in: Match the response with the behavior.
8 Destructive Responses- Deep Dive
All About Those Hot Button Pushers (HBPs)
Tips How to De-stress
10 Hot Buttons and What They Look Like
Reinforcement Check-in: Match the behavior with the term.
How to Handle Hot Button Pushers
Let's Build Our Conflict EQ
Case Study 1: Vet Staff Versus CSR
Case Study 2: Irate Manager
Case Study 3: Toxic Workplace Culture
Reinforcement Check-in: Multiple Choice
In Summary: Going Forward
Reinforcement Check-in: Fill in the Blanks
Reinforcement Check-in: Matching terms
Apply What You've Learned!
Workbook Activities
Christine
Great
Very informative
Dustin
Informative
Very informative and helpful on how to handle hot button pushers
Kim
Thriving During Conflict with Coworkers
Michelle
lots to learn
It was mentally tough to retrain your brain to think outside of the box. There was lots of information to use in conflicts either with clients or staff - but it was a very well done course
Amy
Thriving during conflict with coworkers
Work as a team, talk kind to one another.
Juanita
great
great
Karen
Co-worker conflict
I enjoyed this course. I do not have a lot of conflict at work but there are co-workers who have conflict with each other. It was a good refresher for me.
Danielle
Good course for any type of business
Best course yet!
Malinda
Coworker Conflict
A+