5.0 /5
(13)

30
Information
Taking the Power Out of Conflict
Help! My Coworker Doesn't Like Me
Emotional Intelligence
Your Role in Conflict Management & Resolution
Reinforcement Check-in: Let's Define
A Bit of Self-Insight Goes a Long Way!
Video: What's My Part? Internal Versus External Factors
Reinforcement Check-in: Multiple selection
As You Go, Consider the Team
Two Directions of Conflict: Constructive and Destructive
Reinforcement Check-in: Show Us What You Know
Reinforcement Check-in: Let's do another
7 Constructive Responses- A Closer Look
Reinforcement Check-in: Match the response with the behavior.
8 Destructive Responses- Deep Dive
All About Those Hot Button Pushers (HBPs)
Tips How to De-stress
10 Hot Buttons and What They Look Like
Reinforcement Check-in: Match the behavior with the term.
How to Handle Hot Button Pushers
Let's Build Our Conflict EQ
Case Study 1: Vet Staff Versus CSR
Case Study 2: Irate Manager
Case Study 3: Toxic Workplace Culture
Reinforcement Check-in: Multiple Choice
In Summary: Going Forward
Reinforcement Check-in: Fill in the Blanks
Reinforcement Check-in: Matching terms
Professionalism In the Workplace

5.0 /5
(13)

  • Avatar
    Christine
    (5)
    Great

    Very informative

  • Avatar
    Kim
    (5)
    Thriving During Conflict with Coworkers

  • Avatar
    Danielle
    (5)
    Good course for any type of business

    Best course yet!

  • Avatar
    Malinda
    (5)
    Coworker Conflict

    A+

  • Avatar
    Karen
    (5)
    Thriving during conflict

    I found this to be the hardest course so far. Because we work with so many personalities clashes are bound to happen. I was forced to look at my reactions both positive and negatively, but I now how the tools to handle these occasions when they arise.

  • Avatar
    Sabrina
    (5)
    Very Good Title and Topic Description

    Excellent text. We are having a team meeting this week and this is what we are going over. Thank you!

  • Avatar
    Dustin
    (5)
    Informative

    Very informative and helpful on how to handle hot button pushers

  • Avatar
    Karen
    (5)
    Co-worker conflict

    I enjoyed this course. I do not have a lot of conflict at work but there are co-workers who have conflict with each other. It was a good refresher for me.

  • Avatar
    Kristen
    (5)
    Very Informative

  • Avatar
    Michelle
    (5)
    lots to learn

    It was mentally tough to retrain your brain to think outside of the box. There was lots of information to use in conflicts either with clients or staff - but it was a very well done course

  • Avatar
    Juanita
    (5)
    great

    great

  • Avatar
    Amy
    (5)
    Thriving during conflict with coworkers

    Work as a team, talk kind to one another.

  • Avatar
    Elizabeth
    (5)
    Thriving Conflict with Coworkers- Information matches the title

    A LOT of INFORMATION but VALUABLE INFO

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