12
Information
Professional Appearance and Scent
Body Modifications in the Veterinary Practice
Prevent That "Au Natural" Body Odor from Offending!
Assume Clients Can Hear You at All Times
No Slacking
No Gossiping
Reinforcement Check-in: Multiple Choice
Appropriate Use of Electronic Devices
Workplace Bullying is NEVER Professional
Reinforcement Check-in: True or false?
Bullying in the Workplace
Michelle
Great refresher
It was a good refresher on how you dress can make or break the first impression a client has
Bernadine
Customer Service Representative
Keep a clean office/facility, try to keep calm environment, and be professional,
Christine
Good
Good
Elizabeth
Great title
Great info
Karen
Professionalism in the work place
It is amazing how things have changed since I started in this field as far as appearance. But that doesn't change the fact you are the first person the client sees when they come in the hospital. I have always felt it is important to make a good impression, if you don't care about your appearance it reflects badly on your your practice.
Dustin
Helpful Reminder
This is a great reminder of professionalism in the workplace and a reminder of being aware of clients when venting or talking about your weekend to co-workers
Kim
Professionalism in the Workplace
Danielle
Very helpful
Great course for overall quality of work environment.
Laura
Professionalism
Would have liked to see more specifics on dress code. Specifically fit of clothes and what to wear under scrubs so when staff bends over to hold a pet, they are not showing more than needed. Definitely would have liked more specifics on phone use, we have a staff member who uses the mobile apps for bloodwork and xrays in the room. These apps are for staff use to look up things when off shift or away from a computer. We have shown him numerous times how to do the same things on the lab tops/tablets so it is easier for clients to see on a bigger screen. It looks like he's just reading a text on his phone because he will rattle off blood values while holding his phone and the client folders. He claims "his generation understands its an app" and "he's working" many of us think it looks so unprofessional and lazy when he could easily grab a laptop or tablet like the rest of the staff.
Malinda
Professionalism
A+
Sabrina
Title describes exactly what is in this Course.
Text supports what our clinic does, practices and follows. Great to know we are on point.
Amy
Professionalism in the workplace
Dress in clean and professional everyday.
Juanita
great
great
Kristen
Informative