17
Instructions
Course 1 - Qualities of a Top Front Desk Team Member
Course 2 - The Important Role of a CSR in the Practice
Course 3 - Breed Identification
Course 4 - Veterinary Terminology for CSR’s
Course 5 - Foundations of the Client Experience
Course 6 - Communicating Information to Clients
Course 7 - Reading Body Language
Course 8 - Empathy and Helping Clients
Course 9 - Harness the Power of Your Practice’s Phone - Inbound Calls
Course 10 - Introduction to Appointment Capture
Course 11 - Admitting Patients to your Hospital
Course 12 - Discharging Patients From Your Hospital
Course 13 - The Basics of Cash Handling
Course 14 - Creative Financing, Wellness Packages & Pet Insurance
Course 15 - Confidentiality and Accuracy: Records, Files, Computer Maintenance
Course 16 - Occupational Safety Procedures
