16
Instructions
Course 1 - Intermediate Client Experience
Course 2 - Managing Wait Times
Course 3 - New Client Acquisition
Course 4 - Intermediate Appointment Capture
Course 5 - Managing Rechecks, Reminders and Recalls
Course 6 - Thriving During Conflict with Clients
Course 7 - Thriving During Conflict with Coworkers
Course 8 - Professionalism in the Workplace
Course 9 - Bullying in the Workplace
Course 10 - Home Collection of a Lab Sample: Coaching the Client
Course 11 - Proper Prescription Handling
Course 12 - Safe Animal Handling
Course 13 - The Disaster of Missed Details
Course 14 - Basic Hospital Finance and Revenue Drivers for the CSR
Course 15 - The Benefits of Cross-Training and Career Advancement
