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Chapter 1/2
It's All About Attitude
Voice of the Practice
A Proper Phone Greeting Video
Reinforcement Check-in
Rules for Putting a Caller on Hold
Reinforcement Check-in: Placing on Hold
8 Tips for Taking a Non-Emergency Call with Words of Caution
Emergency Calls
Communicating with an Emergency Caller
Reinforcement Check-in: Emergency Call
Sample Fee Inquiry Script
Message Taking, Retrieving a Call From Hold, and Ending a Call
How to End a Call Video
Reinforcement Check-in: Put It All Together
Chapter 2/2
The Anatomy of an Appointment
Asking for the Appointment
The Appointment Capture Tool
Appointment Capture Tool
Specialty Appointments & Emergency Calls
Quiz
Digital Workbook
Completed "Appointment Capture and New Client Acquisition" Workbook
Download and Complete the "Appointment Capture and New Client Acquisition" Proficiency Checklist
Completed "Appointment Capture and New Client Acquisition" Checklist
Practical Assignment Instructions
Completed Appointment Capture and New Client Acquisition Practical Assignment Upload
