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Chapter 1/5
Appearance, Scent and Modifications in the Veterinary Practice
Prevent That "Au Natural" Body Odor from Offending!
Assume Clients Can Hear and See You at All Times
Bad Talking a Primary Care Veterinarian Is a Hard No
Reinforcement Check-in
Appropriate Use of Electronic Devices
Workplace Bullying is NEVER Professional
Chapter 2/5
Communication and Relationship-Centered Care
Reinforcement Check-in
Patient Record Systems and Policy
Patient Record Handling
Capturing Information
The Talkative Client
Reinforcement Check-in
Chapter 3/5
What Does it Mean to Miss Details?
Two John Smiths
Examples of Missed Details
The Wrong Medication Was Filled Example
The Total is Over the Estimate Example
Failing to Charge a Client
Reinforcement Check-in
How to Avoid Missed Details
What Not To Do When Caught In A Mistake
What To Do When Caught In A Mistake
Chapter 4/5
Emergency Patients
Multiple Locations and Multiple Phone Calls
Uploading & Requesting
Chapter 5/5
OSHA, Occupational Safety and Workplace Hazards
Welcome to the World of Hazards
Reinforcement Check-in: Ergonomics and Exposure to Noise
Animal Bites and Scratches
Safe Sharps Handling & Medication Practices
Zoonotic and Infectious Agents
Reinforcement Check-in
Waste Anesthetic Gases & Ionizing Radiation
Long Hours, Stress and Mental Health
Reinforcement Check-in
Occupational Safety Glossary
Quiz
Digital Workbook
Completed "Ethics and Safety" Workbook
Download and Complete the "Ethics and Safety" Proficiency Checklist
Completed "Ethics and Safety" Checklist
Practical Assignment Instructions
Completed Ethics and Safety Practical Assignment Upload
