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Chapter 1/5
You're Here for a Reason
Qualities of a Top-Notch CSR & Good Person!
Competencies Required
A Quick Breakdown of Veterinary Team Roles
Reinforcement Check-in
A Deep Dive into the Client Service Representative (CSR) Role
Saying "I don't know"
Sample How To Say "I don't Know" Script
The 411 on Client Tours
Owning the Front Office
Areas of the Hospital to Tour
Sample How to Give a Hospital Tour Script
Reinforcement Check-in
Chapter 2/5
Let's Break it Down
rDVM Bashing
Different Stressors
Doctor Count Changes Things
Reinforcement Check-in
Chapter 3/5
The Silent Epidemic
Introduction to Bullying & Mental Health
The Many "Masks" of a Bully
Reinforcement Check-in: Match Each Label with the Type of Bullying Mask it Represents
Lateral Violence is an Epidemic in Medical Professions
Are You the Toxic Employee/Bully? Recognize the Signs
How Can a Toxic Work Environment Impact You and the Workplace?
Reinforcement Check-in
The What, How and Why of Dealing With a Workplace Bully
Reinforcement Check-in
Take a Moo-ment
The Suicide Epidemic in Veterinary Medicine
Self-Care Importance in Emergency and Specialty Medicine
Reinforcement Check in
The 5 Stages of Burnout
Avoiding Burnout
Specialists Can Be Harsh - Ego Management
Ego Management Examples with Specialists
Bullying & Mental Health Glossary and Resources
Sample Workplace Bullying Policy
Chapter 4/5
Historical Perspectives of Well-being
Importance of Wellbeing in Modern Society
Reinforcement Check-in
Physical Wellbeing
Mental and Emotional Wellbeing
Social Wellbeing
Financial Wellbeing
Reinforcement Check-in
Measuring Wellbeing
Wellbeing in Veterinary Medicine - an introduction
ProQOL
Reinforcement Check-in
Strategies for Improving Your Wellbeing
Strategies For Improving Team Wellbeing
Disconnect: Digital Wellbeing Poster
You Are Not Alone: 988 Helpline Poster
Practice Mindfulness: Positive Affirmations Poster
Reinforcement Check-in
Want To Learn More?
Chapter 5/5
What Does it Mean to be Cross-trained?
Reinforcement Check-in
The Options Are Endless
A Veterinary CSR is A Great Career
Quiz
Digital Workbook
Completed "You Are Important" Workbook
Download and Complete the "You Are Important" Proficiency Checklist
Completed "You Are Important" Checklist
Practical Assignment Instructions
Completed You Are Important Practical Assignment Upload
