17
A Deep Dive into the Client Service Representative (CSR) Role
Answering the Phone Video
Saying I Don't Know
Scenario
Reinforcement Check-in: What's the Solution?
Highlights to Keep in Mind
The 411 on Client Tours
Hospital Tour Checklist
Owning the Front Office
Top-Notch Exam Rooms
How to Take a Message Like a Pro!
Putting Clients on Hold
Tips for Taking a Non-Emergency Call
Asking for the Appointment
Surgical Visits, Drop-off Appointments, and Discharges
Euthanasia Appointments
Your Hospital Specifics
