IGNITE

Practicing Self-Care While Navigating Challenges

Course • 13 lessons

Well-being and self-care are essential, regardless of your position at the hospital. All team members need to take care of themselves to take care of their patients.

IGNITE Help Desk

Course • 2 lessons

What Are All These Vaccines For? Your Guide to Canine and Feline Vaccines

Course • 28 lessons

Ever have a client say, "My dog has a great temperament, he doesn't need his Distemper vaccine!"? If not, you soon will! We need to be the ones to educate clients at a front desk level about why vaccines are important and what they all actually do.

CSR Grief, Burnout and Compassion Fatigue

Course • 27 lessons

Mental health is important, regardless of your position at the hospital. Use this course to dive deeper into what mental health struggles CSRs routinely face, as well as how to grieve (an inevitability of the veterinary field).

Conflict with Clients

Course • 34 lessons

In this course, you'll learn: 1. To put yourself in the client's shoes, to demonstrate empathy and understanding. 2. How to be conflict confident in a healthy manner. 3. Common communication mistakes, how not to make them, and fix the situation.

Reputation Management and Client Abuse

Course • 11 lessons

Bullying is never okay. Learn how to handle online bullying and reputation management for your clinic.