64
First, About You!
Workbook
Take Time to Know Your Clients
Everyone Should Be Able to Talk About Money
The Big Three of Finance
Appointments Matter
The "Why" Behind Early Financial Conversations
Bring in Revenue with Marketing
Key Financial Terms Glossary
Let's Review - It's Everyone's Job to Talk About Finances
You Deserve a Breather!
Communicate with Empathy
Empathy in Connected Care PDF to Review
Pet Owners Want What's Best for Their Pets
Let's Talk Money
Listening and Acknowledging Emotions
Personalize Communications
Remove the Dread of Finance and Make it Personal
Humans Are Made to Judge
Routine Care Strengthens Relationships
Let's Review Confident and Competent Finiancial Conversations
Great Work! You Deserve Another Deep Breath!
We Should All Care About Finances
100 Pennies Game: Different Expense Categories
A Real-World Example Using 100 Pennies
You Can Help with Direct Expenses
Your Part In Managing Fixed Expenses
Let's Review - Basic Finance for Veterinary Teams
A Dedicated Pet & Health Credit Card
CareCredit®
More Than Just a Pet Card
Vets are Expensive! Planning and Budgeting are More Important Than Ever
CareCredit Payment Calculator
Visit CareCredit's Website on Veterinary Care For More Information
Pushback From Clients and Practices
Myths About CareCredit Busted PDF to Review
Understanding Financial Care PDF to Review
CareCredit Financial Glossary
Phew! You Knowledge Is Increasing, Fast!
Prepare for Pet Care
Plan Ahead
Dealing with Deposits
Presenting a Bill
The Partnership of Pet Insurance and Financing
Financial Care Tip Sheet PDF to Review
Access to Care
Financial Stressors
Discussing Options with Clients
Preventing Economic Euthanasia
Preventing Economic Euthanasia
The Value of Referrals
Referral Preparation
Multiple Locations and Multiple Phone Calls
Uploading Records Reminder
Let's Review Access to Care Solutions
Cheaper Vet? Naw - Care Credit!
Need Another Breather, I would! Take a Moment of Zen!
Wipe "I'm sorry" from Your Financial Vocabulary
Say This, Instead of That
CareCredit Financial Care Conversations PDF to Review
Services Have Been Rendered - Client Has No Funds
Test Your Knowledge!
Expensive Breeder Puppy
Important RACE Instructions and Required Form
Sarah
care credit
Great information!
Rose-Anne
Great, inclusive title.
Good Coverage
Christina
CareCredit Finance
This course was nice and interesting
Samy
financial course
financial course
Peter
Excellent Course
As the practice manager, I found this course to be excellent overall and I will be encouraging my CSR and Tech Staff to take this.
Leslie
Good - explains course
It reviews Care Well. However skewed toward General practice. Needs to have a ER track. Clients are coming at things a lot differently tensions are higher. Less opportunity to build rapport.