Course curriculum

    1. VRCE - your journey to creating a stellar client experience. Every pet. Every time!

    2. Why VRCE?

    3. Want to learn more about VRCE?

    1. The Client Journey Explained

    2. Mapping the client journey - where to start?

    3. Steps in the Journey

    4. Common Pain Points

    5. References

    6. Knowledge Check

    1. Communicating Value

    2. How to upskill your team

    3. Role play scenarios

    4. Example of an effective conversation

    5. Example of an ineffective conversation

    1. The benefits of same-day appointments

    2. How to convince clients to come in the same day

    3. Common Objections

    4. How to address objections

About this course

  • Free
  • 18 lessons
  • 0 hours of video content

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