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Your Home to Documents a CSR Can Use!
The 3 R's of Client Retention
Angry Client Scenarios
Cell Phone Use Policy
Client Hand Out - Before Your Pet Has Surgery
Collecting and Entering Client and Staff Referrals
Downtime Projects
Employee Profile Information
Feline Enviromental Enrichment Checklist Questionnaire for Appointments
Greeting Clients SOP
Providing Medical Record Information to Clients
Canine Assessment Form
Client Complaint Resolution Form
Communicating with Confidence
Dealing with Manipulation
Feline Assessment Form
Housekeeping
How to Schedule Healthy Pet Appointments
Responding to Online Reviews
Scanning for Microchips SOP
Seven Steps to Decision Making
Teach Back Method
Work-in Emergency Scheduling
Laundry Protocol
Medical Record Request Form
Medical Team Terminology
New Client Welcome Letter
New Kitten Welcome
New Puppy Welcome
Payment Form Example
PTO Request Form
Receptionist Task List
Free Pass Scheduling Method
Senior Pet Letter to Clients
Telephone Training
Tough Conversations
Travel Sheets
Update Client Information
