19
Summary
Preparing for a Difficult Conversation
Listen More Than You Talk
Own your Perspective
Vent a Little
Allow the Other Person to Vent
Behaviors that Will Derail Difficult Conversations
Conclude with Compassion
Reflect on the Conversation
Quiz
Interactive Quiz
When the Conversation Turns Negative
Laziness
Professional Presentation
Other Examples
Role Play Situations
Need Advise?
Cited Sources
Websites to Visit
