56
Workbook Instructions
Office Procedures Digital Workbook
Office and Hospital Procedures PDF Workbook
Office and Hospital Procedures VA Checklist
The Key Players on the Veterinary Team
The Role of the Practice Manager or Practice Owner
The Role of the Veterinarian
The Role of the Veterinary Technician (Vet Tech)
The Client Service Representative Role
The Veterinary Assistant on the Front Lines
Time to Play a Game!
The VA Behind the Scenes - A Bit of Everything!
Keep the Practice Moving!
The Perks and Challenges of the Profession
Vocabulary for Veterinary Roles and Responsibilities
Let's Review Veterinary Roles and Responsibilities
Professional Appearance and Scent
A Clean and Orderly Facility - Clinic Hospitality
Don't Bring the Ick!
Assume Clients Can Always Hear You
Friends Outside of Work
No Slacking
No Gossiping
Time to Play a Game!
Bad Talking a Primary Care Veterinarian Is a Hard No
Appropriate Use of Electronic Devices
Workplace Bullying is Never Professional
Why You Need to Care About the Money
Conflict with Clients - "You're Only in it for the Money"
Let's Review Clinic Etiquette
What is the Human-Animal Bond?
Anthropomorphism
Build Trust Using Relationship-Centered Care
Time to Play a Game!
Shared Decision-Making
Supporting the VCPR
Vocabulary for the Human-Animal Bond
Let's Review the Human-Animal Bond
What Do All Those Letters Mean?
Anatomy of a Medical Term
The Three Parts of a Veterinary Term
Common Medical Prefixes, Suffixes and Root Words
Directional Terminology
Physical Exam Terminology and Abbreviations
Pharmacy and Patient Treatment Terms and Abbreviations
Laboratory Terminology
Time to Play a Game!
Anesthesia Terminology
Dentistry Terminology
Diagnostic Imaging Terminology
Emergency and Critical Care Terminology
Dermatology and Ophthalmology Terms
Surgery Terminology
Urgent Care Terminology
Let's Review Medical Terminology
References
