13
Instructions
The Lobby is in a Constant State of Chaos
A CSR For Everything!
Check-ins and Drop-offs
Knowing Your Hospital's Schedule and Specialists
Alerting Departments
The CSR's Role In Patient Triage
Triage Tree
Client Interactions During Triage
Reinforcement Check-in: Match the Scenario with the Response
Reinforcement Check-in: Multiple Selction
Apply What You Have Learned
Workbook Activities
Jessica
Very great
This course was very informative
Rose-Anne
Managing a High Volume Caseload
It covered how to handle heavy caseloads and setting priorities. Good job