16
Instructions
Course 1 - Qualities of a Top Front Desk Team Member
Course 2 - The Important Role of a CSR in the Veterinary Specialty & ER Hospital
Course 3 - Breed Identification
Course 4 - Safe Animal Handling
Course 5 - Veterinary Terminology for Specialty & Emergency CSR’s
Course 6 - Key Differences Between Specialty and General Practice
Course 7 - The Referring DVM Experience
Course 8 - Foundations of the Client Experience in Specialty & ER
Course 9 - Communicating Information to Clients and the Referring DVM
Course 10 - Phone Skills for the Specialty & ER Hospital
Course 11 - Reading Body Language
Course 12 - Expressing Empathy and Compassion
Course 13 - Thriving During Conflict with Clients
Course 14 - Thriving During Conflict with Coworkers
Course 15 - Bullying in the Workplace
