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Chapter 1/5
Communication and Relationship-Centered Care
Patient Record Systems and Policy
Patient Record Handling
Capturing Information
The Talkative Client
Chapter 2/5
Appearance, Scent and Modifications in the Veterinary Practice
Prevent That "Au Natural" Body Odor from Offending!
Assume Clients Can Hear and See You at All Times
Reinforcement Check-in
Appropriate Use of Electronic Devices
Workplace Bullying is NEVER Professional
Chapter 3/5
The Silent Epidemic
Introduction to Bullying & Mental Health
The Many "Masks" of a Bully
Reinforcement Check-in: Match Each Label with the Type of Bullying Mask it Represents
Lateral Violence is an Epidemic in Medical Professions
Are You the Toxic Employee/Bully? Recognize the Signs
Example Bullying Policy
How Can a Toxic Work Environment Impact You and the Workplace?
Reinforcement Check-in
Take a Moo-ment
The Suicide Epidemic in Veterinary Medicine
Reinforcement Check-in
You Are NEVER Alone
Bullying & Mental Health Glossary and Resources
Chapter 4/5
What Does it Mean to Miss Details?
Example of Missed Details
Two John Smiths
The Wrong Medication Was Filled Example
The Total is Over the Estimate Example
Reinforcement Check-in
How to Avoid Missed Details
What Not To Do When Caught In A Mistake
Reinforcement Check-in
What To Do When Caught In A Mistake
Chapter 5/5
OSHA, Occupational Safety and Workplace Hazards
Welcome to the World of Hazards
Reinforcement Check-in: Ergonomics and Exposure to Noise
Animal Bites and Scratches
Safe Sharps Handling & Medication Practices
Zoonotic and Infectious Agents
Reinforcement Check-in
Waste Anesthetic Gases & Ionizing Radiation
Long Hours, Stress and Mental Health
Reinforcement Check-in
Quiz
Digital Workbook
Completed "Ethics and Safety" Workbook
Download and Complete the "Ethics and Safety" Proficiency Checklist
Practical Assignment Instructions
Completed Ethics and Safety Practical Assignment Upload
