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Chapter 1/5
Communication and Relationship-Centered Care
Patient Record Systems and Policy
Patient Record Handling
Capturing Information
The Talkative Client
Chapter 2/5
Appearance, Scent and Modifications in the Veterinary Practice
Prevent That "Au Natural" Body Odor from Offending!
Assume Clients Can Hear and See You at All Times
Reinforcement Check-in
Appropriate Use of Electronic Devices
Workplace Bullying is NEVER Professional
Chapter 3/5
The Silent Epidemic
Introduction to Bullying & Mental Health
The Many "Masks" of a Bully
Reinforcement Check-in: Match Each Label with the Type of Bullying Mask it Represents
Lateral Violence is an Epidemic in Medical Professions
Are You the Toxic Employee/Bully? Recognize the Signs
Example Bullying Policy
How Can a Toxic Work Environment Impact You and the Workplace?
Reinforcement Check-in
Take a Moo-ment
The Suicide Epidemic in Veterinary Medicine
Reinforcement Check-in
You Are NEVER Alone
Bullying & Mental Health Glossary and Resources
Chapter 4/5
What Does it Mean to Miss Details?
Example of Missed Details
Two John Smiths
The Wrong Medication Was Filled Example
The Total is Over the Estimate Example
Reinforcement Check-in
How to Avoid Missed Details
What Not To Do When Caught In A Mistake
Reinforcement Check-in
What To Do When Caught In A Mistake
Chapter 5/5
OSHA, Occupational Safety and Workplace Hazards
Welcome to the World of Hazards
Reinforcement Check-in: Ergonomics and Exposure to Noise
Animal Bites and Scratches
Safe Sharps Handling & Medication Practices
Zoonotic and Infectious Agents
Reinforcement Check-in
Waste Anesthetic Gases & Ionizing Radiation
Long Hours, Stress and Mental Health
Reinforcement Check-in
Quiz
Digital Workbook
Completed "Ethics and Safety" Workbook
Download and Complete the "Ethics and Safety" Proficiency Checklist
Completed "Ethics and Safety" Checklist
Practical Assignment Instructions
Completed Ethics and Safety Practical Assignment Upload
