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Chapter 1/3
You're Here for a Reason
Qualities of a Top-Notch CSR
Qualities of a Top-Notch CSR Activity
Let's Try a Scenario
How These Qualities Apply to You: Be a Good Person (and CSR)!
Critical Thinking
Lets Try a Scenario
Keeping You Safe & Key Points to Remember
The Five Roles in the Hospital
A Deep Dive into the Client Service Representative (CSR) Role
Answering the Phone Video
Saying I Don't Know
Lets Try a Scenario
Hospital Tour Checklist
Sample Hospital Tour Guide & Talking Points
The 411 on Client Tours
Owning the Front Office
A Top-Notch Hospital
Chapter 2/3
Historical Perspectives of Wellbeing
Importance of Wellbeing in Modern Society
Reinforcement Check-in
Physical Wellbeing
Mental and Emotional Wellbeing
Social Wellbeing
Financial Wellbeing
Reinforcement Check-in
Measuring Wellbeing
Wellbeing in Veterinary Medicine - an introduction
ProQOL
Reinforcement Check-in
Strategies for Improving Your Wellbeing
Strategies For Improving Team Wellbeing
Disconnect: Digital Wellbeing Poster
You Are Not Alone: 988 Helpline Poster
Practice Mindfulness: Positive Affirmations Poster
Want To Learn More?
Chapter 3/3
Definition and Examples
The Options Are Endless
A Veterinary CSR is A Great Long Term Job!
Quiz
Digital Workbook
Completed "You Are Important" Workbook
Download and Complete the "You Are Important" Proficiency Checklist
Completed "You Are Important" Checklist
Practical Assignment Instructions
Completed You Are Important Practical Assignment Upload
