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Chapter 1/3
You're Here for a Reason
Qualities of a Top-Notch CSR
Qualities of a Top-Notch CSR Activity
Let's Try a Scenario
How These Qualities Apply to You: Be a Good Person (and CSR)!
Critical Thinking
Lets Try a Scenario
Keeping You Safe & Key Points to Remember
The Five Roles in the Hospital
A Deep Dive into the Client Service Representative (CSR) Role
Answering the Phone Video
Saying I Don't Know
Lets Try a Scenario
Hospital Tour Checklist
Sample Hospital Tour Guide & Talking Points
The 411 on Client Tours
Owning the Front Office
A Top-Notch Hospital
Chapter 2/3
Historical Perspectives of Wellbeing
Importance of Wellbeing in Modern Society
Reinforcement Check-in
Physical Wellbeing
Mental and Emotional Wellbeing
Social Wellbeing
Financial Wellbeing
Reinforcement Check-in
Measuring Wellbeing
Wellbeing in Veterinary Medicine - an introduction
ProQOL
Reinforcement Check-in
Strategies for Improving Your Wellbeing
Strategies For Improving Team Wellbeing
Disconnect: Digital Wellbeing Poster
You Are Not Alone: 988 Helpline Poster
Practice Mindfulness: Positive Affirmations Poster
Want To Learn More?
Chapter 3/3
Definition and Examples
The Options Are Endless
A Veterinary CSR is A Great Long Term Job!
Quiz
*Important- Workbook Update
Digital Workbook
Download and Complete the "You Are Important" Proficiency Checklist
Completed "You Are Important" Checklist
Practical Assignment Instructions
Completed You Are Important Practical Assignment Upload
