VRCE Semester 1 Course 1 - Qualities of a Top Front Desk Team Member
In this course, you'll learn: 1. Why your role is so important to the practice. 2. Critical competencies of being an excellent, responsible Client Service Representative (CSR). 3. Great client communication, conflict resolution, & empathy skills.
Curriculum
16 Lessons
Information
Welcome to the Course!
You're Here for a Reason
Reinforcement Check-in: True or False
Reinforcement Check-in: Multiple Choice
Qualities of a Top-Notch CSR
Qualities of a Top-Notch CSR
How These Qualities Apply to You
Scenario
How These Qualities Apply to You: Be a Good Person (and CSR)!
Competencies Required
Critical Thinking
Scenario 2
Keeping You Safe
A Reminder...
The Important Role of a CSR in the Practice
Recent Reviews
this course is part of a bundle
This course also includes:
- Digital Workbook
- Study Group Community
- Certificate of Completion
Thrisha
Good basic outlay of what a CSR job entails
Wendy
Not completely online
Content is interesting. However, the 'online' course includes printing, filling out with a pen, taking a picture and then uploading this picture. Definitely not my definition of an online course...
Gwendolyn
The course title helps students to focus on the material to be covered.
The course shows the importance of the CSR to the veterinary practice and provides information on how to do the job well.
Tracy
Great Introduction to the Course!
Cute, interactive and interesting topics with clearly defined explanations and examples!
Julia
Spot on
Easy, fun, and understandable
Carol
Informative
Fun and user friendly
Karyl
Great way to begin the semester
This is a great start to refreshing what I already know and to refocus on items that may have been set to the side over the years.
Karen
CSR
Lauren
recept
Karen
Course review
I found the first course very easy. I hope the rest are too!
AMANDA
RECEPTIONIST
Patricia
The title describes Course 1 accurately.
The text in Course 1 is also accurate, it totally relates to my position and I practice it daily.
Sarah
Qualities
Enjoyable, easy to follow
Melanie
Very Nice!
Straight forward and loved the pop-ups
Kara
Great First Course!
Great first course to ease you into all the great things that are coming!
Tina
1 down!
I am so excited to be taking this course and this 1st course got me hooked.
Erika
VRCE Semester 1 Course 1
Only the first course and have already learned many new qualities that will help me on my journey of becoming a CSR.
Stacy
Helpful! Can't wait for the next courses
The videos and mini quizzes were very educational. Also, the workbook regarding hospital policies brought up conversations I did not know the answers too.
Jessica
Very Good Course
This course was engaging and informative.
Jenna
Accurately named
A good start to the first semester.
Malinda
Qualities of a Top CSR member
This course was insightful into what qualities are needed for this role.
Gianna
csr
Vicki
Qualities of a Top Front Desk Team Member
Carina
Smooth transitions!
This course transitioned smoothly and I enjoyed it. I would like more scenarios, but I do find the information to be relevant and useful.
Danielle
So Far So Good
Enjoying the program!
Myra
Very enlightening
I have thoroughly enjoyed the first course and looking forward to progressing with the others.
Marianne
Qualities of a CSR
motivating
Tara
Front Desk Team Members
This course offers great scenarios that make you think through client interactions. It provides details on our responsibilties but also how to put them into action.
Tarsha
semester 1 course 1
Helps lets me know we are all human and need to be more understanding.
Cheryl
Qualities of a Top Front Desk Team Member
good information
Erin
Good
Helpful
Sabrina
Title describes exactly what is in this Course. Spot on.
It was a great course, good examples that are relatable to what really happens day to day at our practice.
Karhlie
Informative
Good key point to always keep in mind. Everyone could always use this refresher.
Latisha
Qualities of a Top Front Desk Team Member
It was very informative and enjoyable.
Tara
Qualities of a Top Front Desk Team Member
true to everyday experiences as a CSR
Lisa
Qualities of a Top Front Desk Member
The information thorough and easy to understand.
Jada
Great
Key points that all CSR's need! Great 1st course
Catherine
Informative course
Christine
I thought Course 1 was simple but informative, a very good reminder of the simple things
I thought the text covered the very basics of the CSR position in a very unique way
Lexi
Encouraging
These course was very encouraging in showing that csr is and important part of the team.
Kristen
Semester 1, Course 1: Complete
The course was perfectly laid out! I love how it has reading sections, videos and scenarios!
Sheree
Good
Text is great
Merydiana
Great advice
You cover all areas
Loretta
Great Course!!!
Jennifer
Semester 1 Course 1
Would love to see actual vet clinic employees explaining the meanings or phrases/words. It would be great to give a little more explanation to the power of persuasion using knowledge/facts since that is a massive need for front desk.
Korin
review
Good review of what makes a top Front desk member
Codi
Qualitites of a top front desk team member
Seems pretty basic and easy