4.9 /5
(40)

17
Proficiency Checklists!
Welcome to the Course!
You're Here for a Reason
Reinforcement Check-in: True or False
Reinforcement Check-in: Multiple Choice
Qualities of a Top-Notch CSR
Qualities of a Top-Notch CSR
How These Qualities Apply to You
Scenario
How These Qualities Apply to You: Be a Good Person (and CSR)!
Competencies Required
Critical Thinking
Scenario 2
Keeping You Safe
A Reminder...
Apply What You've Learned!
Workbook Activities

4.9 /5
(40)

  • Avatar
    Lauren
    (5)
    recept

  • Avatar
    Karen
    (5)
    Course review

    I found the first course very easy. I hope the rest are too!

  • Avatar
    Sabrina
    (5)
    Title describes exactly what is in this Course. Spot on.

    It was a great course, good examples that are relatable to what really happens day to day at our practice.

  • Avatar
    AMANDA
    (5)
    RECEPTIONIST

  • Avatar
    Sarah
    (5)
    Qualities

    Enjoyable, easy to follow

  • Avatar
    Carol
    (5)
    Informative

    Fun and user friendly

  • Avatar
    Melanie
    (5)
    Very Nice!

    Straight forward and loved the pop-ups

  • Avatar
    Kara
    (5)
    Great First Course!

    Great first course to ease you into all the great things that are coming!

  • Avatar
    Erin
    (5)
    Good

    Helpful

  • Avatar
    Lisa
    (5)
    Qualities of a Top Front Desk Member

    The information thorough and easy to understand.

  • Avatar
    Tara
    (5)
    Front Desk Team Members

    This course offers great scenarios that make you think through client interactions. It provides details on our responsibilties but also how to put them into action.

  • Avatar
    Gianna
    (5)
    csr

  • Avatar
    Vicki
    (5)
    Qualities of a Top Front Desk Team Member

  • Avatar
    Carina
    (5)
    Smooth transitions!

    This course transitioned smoothly and I enjoyed it. I would like more scenarios, but I do find the information to be relevant and useful.

  • Avatar
    Danielle
    (5)
    So Far So Good

    Enjoying the program!

  • Avatar
    Myra
    (5)
    Very enlightening

    I have thoroughly enjoyed the first course and looking forward to progressing with the others.

  • Avatar
    Marianne
    (5)
    Qualities of a CSR

    motivating

  • Avatar
    Jada
    (5)
    Great

    Key points that all CSR's need! Great 1st course

  • Avatar
    Karhlie
    (5)
    Informative

    Good key point to always keep in mind. Everyone could always use this refresher.

  • Avatar
    Latisha
    (5)
    Qualities of a Top Front Desk Team Member

    It was very informative and enjoyable.

  • Avatar
    Lexi
    (5)
    Encouraging

    These course was very encouraging in showing that csr is and important part of the team.

  • Avatar
    Wendy
    (2)
    Not completely online

    Content is interesting. However, the 'online' course includes printing, filling out with a pen, taking a picture and then uploading this picture. Definitely not my definition of an online course...

  • Avatar
    Kristen
    (5)
    Semester 1, Course 1: Complete

    The course was perfectly laid out! I love how it has reading sections, videos and scenarios!

  • Avatar
    Gwendolyn
    (5)
    The course title helps students to focus on the material to be covered.

    The course shows the importance of the CSR to the veterinary practice and provides information on how to do the job well.

  • Avatar
    Sheree
    (5)
    Good

    Text is great

  • Avatar
    Merydiana
    (5)
    Great advice

    You cover all areas

  • Avatar
    Loretta
    (5)
    Great Course!!!

  • Avatar
    Jennifer
    (5)
    Semester 1 Course 1

    Would love to see actual vet clinic employees explaining the meanings or phrases/words. It would be great to give a little more explanation to the power of persuasion using knowledge/facts since that is a massive need for front desk.

  • Avatar
    Korin
    (5)
    review

    Good review of what makes a top Front desk member

  • Avatar
    Codi
    (5)
    Qualitites of a top front desk team member

    Seems pretty basic and easy

  • Avatar
    Christine
    (5)
    I thought Course 1 was simple but informative, a very good reminder of the simple things

    I thought the text covered the very basics of the CSR position in a very unique way

  • Avatar
    Tarsha
    (5)
    semester 1 course 1

    Helps lets me know we are all human and need to be more understanding.

  • Avatar
    Karyl
    (5)
    Great way to begin the semester

    This is a great start to refreshing what I already know and to refocus on items that may have been set to the side over the years.

  • Avatar
    Cheryl
    (5)
    Qualities of a Top Front Desk Team Member

    good information

  • Avatar
    Tina
    (5)
    1 down!

    I am so excited to be taking this course and this 1st course got me hooked.

  • Avatar
    Erika
    (5)
    VRCE Semester 1 Course 1

    Only the first course and have already learned many new qualities that will help me on my journey of becoming a CSR.

  • Avatar
    Stacy
    (5)
    Helpful! Can't wait for the next courses

    The videos and mini quizzes were very educational. Also, the workbook regarding hospital policies brought up conversations I did not know the answers too.

  • Avatar
    Jessica
    (5)
    Very Good Course

    This course was engaging and informative.

  • Avatar
    Jenna
    (5)
    Accurately named

    A good start to the first semester.

  • Avatar
    Malinda
    (5)
    Qualities of a Top CSR member

    This course was insightful into what qualities are needed for this role.

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