4.9 /5
(8)

33
Instructions
YOU Make Magic Happen
So What Can You Do?
Schedule vs. Offer "Advice"
Itchy Dog
Itchy dog True or False
Let's Talk Money
Failing to Charge a Client Video
Reinforcement Check-in: New Clients
Reinforcement Check-in: Client Calls
Collect Information on the New Client and Patient
Add a New Client and Patient to an Existing Record
Tip: Find Out Which Veterinarian They Prefer to see
Reinforcement Check-in: Client Preference
Reinforcement Check-in: New Client Information
A Word on Same-Day Appointments
Different Types of Same Day Appointments
Reinforcement Check-in: To walk in, or not to walk in
Reinforcement Check-in: Match the situations
Different Types of Appointments
Reinforcement Check-in: Wellness Visits
Surgical Visits, Drop-off Appointments, and Discharges
How Much Time Do I Schedule?
Reinforcement Check-in: Required Information
Reinforcement Check-in: When the Appointment is Over
A Word on Technician Appointments
A Word on Boarding Reservations
A Word on Euthanasia Appointments
What is Empathy?
Reinforcement Check-in: Empathy
Reinforcement Check-in: Matching
Apply What You've Learned!
Workbook Activities

4.9 /5
(8)

  • Avatar
    Malinda
    (5)
    Appointments

    Great for learning the different types of appointments and how to handle scheduling them.

  • Avatar
    Sabrina
    (5)
    Very Good Title and Topic Description

    Excellent

  • Avatar
    Sarah
    (5)
    course 10

    informative

  • Avatar
    Jacqueline
    (5)
    The title lets you know you will be discussing booking appointments.

    This course helps you know how to properly schedule an appointment.

  • Avatar
    Kim
    (5)
    Introduction to Appointment Capture

  • Avatar
    Christine
    (5)
    Loved the title

    Enjoyed this course

  • Avatar
    Danielle
    (5)
    Great Course!

    The tip on checking charges was helpful.

  • Avatar
    Kristen
    (4)
    Semester 1, Course 10

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