21
Instructions
Welcome to the Course! The Five Roles in the Hospital
Reinforcement Check-in: Single Choice
A Quick Breakdown of the Roles on the Veterinary Team
A Deep Dive into the Client Service Representative (CSR) Role
Answering the Phone Video
Saying I Don't Know
Scenario
Reinforcement Check-in: What's the Solution?
Scenario
Highlights to Keep in Mind
Video: The 411 on Client Tours
Reinforcement Check-in: Choose All That Apply
Hospital Tour Checklist
Video: Owning the Front Office
Top-Notch Exam Rooms
To The Treatment Area
Reinforcement Check-in: Multiple Choice
Reinforcement Check-in: Connect the Text
Apply What You've Learned!
Workbook Activities
Sabrina
Title describes exactly what is in this Course.
Explained the Variety of Role at the clinic focusing on CSR and where it fits in.
AMANDA
RECEPTIONIST
Marianne
Title says it all
Great insight onto what a CSR needs to know and how to handle the front. Starting with a smile and hello
Isabella
VRCE Semester 1 Course 2
Great brush up on greeting and interacting with clients. Making sure our clinic is up to standard that the client is comfortable and happy with the care of their pet.
Malinda
Important Role of CSR
I learned a lot about CSR roles. Especially smiling while talking on the phone.
Erika
VRCE Semester 1 Course 2
Loving this semester so far! So much information fit into fun and quick videos.
Lexi
What is my Role?
This text was great at outlining my roll as well as others in the office. It also greatly helped with some of the basic skill that make an impact right from the start. Such as smiling on the phone and engaging with clients over different scenarios to get them interested in what my clinic has to offer.
Erin
Informative
complete
Jacqueline
The title lets you know you will get information to be a successful CSR.
Gave good information on how to communicate with a client.
Danielle
Keep Smiling
We are the face of out clinic... let's keen them coming :) Great course!
Myra
Very informative
I really enjoyed this course and the suggestions on how to conduct a great hospital tour.
Martha
Great info on Hospital Tours
Helpful tips on hospital tours
Ruth
The important role of a CSR
Gianna
csr
Stacy
Tours
I haven't had clients/potential new clients ask for a tour but if someone were to ask I feel comfortable going over important information.
Linda
VRCE Semester 1 Course 2 - The Important Role of a CSR in the Practice
very informative and helpful
Sarah
course 2
Educational. Loved the videos.
Loretta
Excellent Course
Valerie
The Bones
Giving tours and understanding what our hospital truly offers is very helpful in being able to relay to the client.
Lisa
The important role of a CSR
Carol
Being a key player is important role of a CSR
Fun and exciting
Cheryl
The Important Role of a CSR in the Practice
Love the idea of offering a tour. Hoping to be able to offer this at our clinic, when we aren't overbooked with appointments and swamped at the front desk.
Kara
Nice Info!
Great info for beginners or seasoned professionals, I love it!
Latisha
The Important Role of a CSR in the Practice
It's nice to review roles because you can become complacent.
Kristen
Semester 1 Course 2 Complete
I learned so valuable information in this course! I am so excited to use at my clinic!
Alexis
Great Course
I am already learning a lot of things to implement during my daily job!