5.0 /5
(31)

20
Information
Welcome to the Course! The Five Roles in the Hospital
Reinforcement Check-in: Single Choice
A Quick Breakdown of the Roles on the Veterinary Team
A Deep Dive into the Client Service Representative (CSR) Role
Answering the Phone Video
Saying I Don't Know
Scenario
Reinforcement Check-in: What's the Solution?
Scenario
Highlights to Keep in Mind
Video: The 411 on Client Tours
Reinforcement Check-in: Choose All That Apply
Hospital Tour Checklist
Video: Owning the Front Office
Top-Notch Exam Rooms
To The Treatment Area
Reinforcement Check-in: Multiple Choice
Reinforcement Check-in: Connect the Text
Breed Identification

5.0 /5
(31)

  • Avatar
    Stacy
    (5)
    Tours

    I haven't had clients/potential new clients ask for a tour but if someone were to ask I feel comfortable going over important information.

  • Avatar
    Lexi
    (5)
    What is my Role?

    This text was great at outlining my roll as well as others in the office. It also greatly helped with some of the basic skill that make an impact right from the start. Such as smiling on the phone and engaging with clients over different scenarios to get them interested in what my clinic has to offer.

  • Avatar
    Tara
    (5)
    The important Role of a CSR in the practice

    brief but coverd everything

  • Avatar
    Karen
    (4)
    Course review

    Since I have been in the position for 30 plus years I was hoping for newer information. Over all I am glad to see that I am on the right track.

  • Avatar
    Sarah
    (5)
    course 2

    Educational. Loved the videos.

  • Avatar
    Linda
    (5)
    VRCE Semester 1 Course 2 - The Important Role of a CSR in the Practice

    very informative and helpful

  • Avatar
    Patricia
    (5)
    Describes the course correctly

    On point regarding my position at my practice

  • Avatar
    Danielle
    (5)
    Keep Smiling

    We are the face of out clinic... let's keen them coming :) Great course!

  • Avatar
    Alexis
    (5)
    Great Course

    I am already learning a lot of things to implement during my daily job!

  • Avatar
    Myra
    (5)
    Very informative

    I really enjoyed this course and the suggestions on how to conduct a great hospital tour.

  • Avatar
    Sabrina
    (5)
    Title describes exactly what is in this Course.

    Explained the Variety of Role at the clinic focusing on CSR and where it fits in.

  • Avatar
    AMANDA
    (5)
    RECEPTIONIST

  • Avatar
    Jacqueline
    (5)
    The title lets you know you will get information to be a successful CSR.

    Gave good information on how to communicate with a client.

  • Avatar
    Malinda
    (5)
    Important Role of CSR

    I learned a lot about CSR roles. Especially smiling while talking on the phone.

  • Avatar
    Isabella
    (5)
    VRCE Semester 1 Course 2

    Great brush up on greeting and interacting with clients. Making sure our clinic is up to standard that the client is comfortable and happy with the care of their pet.

  • Avatar
    Marianne
    (5)
    Title says it all

    Great insight onto what a CSR needs to know and how to handle the front. Starting with a smile and hello

  • Avatar
    Cheryl
    (5)
    The Important Role of a CSR in the Practice

    Love the idea of offering a tour. Hoping to be able to offer this at our clinic, when we aren't overbooked with appointments and swamped at the front desk.

  • Avatar
    Erika
    (5)
    VRCE Semester 1 Course 2

    Loving this semester so far! So much information fit into fun and quick videos.

  • Avatar
    Kristen
    (5)
    Semester 1 Course 2 Complete

    I learned so valuable information in this course! I am so excited to use at my clinic!

  • Avatar
    Karen
    (5)
    Touring the clinic

    Great information

  • Avatar
    Alicia
    (5)
    Happy to learn

    I am happy that I can learn ways to improve in my job.

  • Avatar
    Loretta
    (5)
    Excellent Course

  • Avatar
    Valerie
    (5)
    The Bones

    Giving tours and understanding what our hospital truly offers is very helpful in being able to relay to the client.

  • Avatar
    Kara
    (5)
    Nice Info!

    Great info for beginners or seasoned professionals, I love it!

  • Avatar
    Gianna
    (5)
    csr

  • Avatar
    Ruth
    (5)
    The important role of a CSR

  • Avatar
    Erin
    (5)
    Informative

    complete

  • Avatar
    Carol
    (5)
    Being a key player is important role of a CSR

    Fun and exciting

  • Avatar
    Martha
    (5)
    Great info on Hospital Tours

    Helpful tips on hospital tours

  • Avatar
    Latisha
    (5)
    The Important Role of a CSR in the Practice

    It's nice to review roles because you can become complacent.

  • Avatar
    Lisa
    (5)
    The important role of a CSR

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