20
Instructions
Welcome to Non-Verbal Communication!
Body Language in Action!
What's Communication?
Reinforcement Check-in: True or False
Methods of Communication
Reinforcement Check-in: Verbal and Nonverbal Communication
The Universal Language of the Eyes and Face!
The Universe of the Face
Reinforcement Check-in: Facial Expressions
Tone of Voice and Non-Words
All About the Mouth
Monitoring Our Body Language
Scenario
Body Language that Sends a Negative Message
Reinforcement Check-in: Blink
Body Language that Sends a Positive Message
Apply What You've Learned!
Resources
Workbook Activities
Carina
Favorite Course Yet
I have really enjoyed this course. Learning about empathy, active-listening, and normalizing statements have really helped me improve my skills as a CSR!
Sarah
course 7
enjoyable
Danielle
So Far So Good
Enjoyed the Body Language portion of this course. Already seeing the difference in my responses.
Malinda
Body Language
Good assesment of verbal and non-verbal clues.
Leslie
Body Language
I love this course this is a great refresher to make sure we are all conveying what we mean too. In other words make sure your body and face match what you are trying to say to the client and to make them as comfortable as possible.
Sheree
very good
great
Sabrina
Title describes exactly what is in this Course.
Really good tips to improve on existing communication skills
Linda
VRCE Semester 1 Course 7 - Reading Body Language
This was very informative and helpful to know how comfortable a client is with the conversation.
Christine
Great
So informative
Jacqueline
The title tells you we will be learning how to read people's body language.
Gave a lot of good information on non verbal communication