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Chapter 1/5
Appearance, Scent and Modifications in the Veterinary Practice
Prevent That "Au Natural" Body Odor from Offending!
Assume Clients Can Hear and See You at All Times
Bad Talking a Primary Care Veterinarian Is a Hard No
Reinforcement Check-in
Appropriate Use of Electronic Devices
Workplace Bullying is NEVER Professional
Chapter 2/5
Communication and Relationship-Centered Care
Reinforcement Check-in
Patient Record Systems and Policy
Patient Record Handling
Capturing Information
The Talkative Client
Reinforcement Check-in
Chapter 3/5
What Does it Mean to Miss Details?
Two John Smiths
Examples of Missed Details
The Wrong Medication Was Filled Example
The Total is Over the Estimate Example
Failing to Charge a Client
Reinforcement Check-in
How to Avoid Missed Details
What Not To Do When Caught In A Mistake
What To Do When Caught In A Mistake
Chapter 4/5
Emergency Patients
Multiple Locations and Multiple Phone Calls
Uploading & Requesting
Chapter 5/5
OSHA, Occupational Safety and Workplace Hazards
Welcome to the World of Hazards
Reinforcement Check-in: Ergonomics and Exposure to Noise
Animal Bites and Scratches
Safe Sharps Handling & Medication Practices
Zoonotic and Infectious Agents
Reinforcement Check-in
Waste Anesthetic Gases & Ionizing Radiation
Long Hours, Stress and Mental Health
Reinforcement Check-in
Occupational Safety Glossary
Quiz
*Important- Workbook Update
Digital Workbook
Download and Complete the "Ethics and Safety" Proficiency Checklist
Completed "Ethics and Safety" Checklist
Practical Assignment Instructions
Completed Ethics and Safety Practical Assignment Upload
