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Chapter 1/4
Healthy Finances = Healthy Pets!
Try out a Scenario
Check-in: Personal Knowledge
100 Pennies Game: Different Expense Categories
Reinforcement Check
I'm Not the Practice Manager - So What's My Role Then?
Reinforcement Check-in
CSRs Hold the Keys to Hospital Revenue
Appointments Rule!
Reinforcement Check-in - Drag and Drop
Chapter 2/4
Cash Handling, Your Important Role, and Some Risks
Reinforcement Check-in
Cash Handling Best Practices
Learn to Tell Counterfeit Bills from Authentic: A Watch and Learn Video
Generating and Accessing Invoices
Applying Coupons and Discounts
Accepting Payment from Clients
Which Parts of the Check Are Valid or Invalid?
Reinforcement Check-in: Drag and Drop
Reconciling and Register Close Out
Chapter 3/4
Defining CareCredit® and Understanding Your Role
Watch & Learn Video: Cooter's Canine Crisis & CareCredit
Reinforcement Check-in
Basics of the Veterinary Industry and In-House Payment Plans
Some Risks and Benefits of In-house Payment Plans
Third-Party Management of Payment Plans
How Scratchpay Works
Your Role in Pet Insurance Claims
Chapter 4/4
"You're in it for the Money"
Removing "I'm Sorry" From Your Financial Vocabulary
Financial Conversations Are Everyone's Job
Talking About Money
Reinforcement Check-in
Quiz
Digital Workbook
Completed "Your Role in Hospital Finance" Workbook
Download and Complete the "Your Role in Hospital Finance" Proficiency Checklist
Completed "Your Role in Hospital Finance" Proficiency Checklist
Practical Assignment Instructions
Completed Your Role in Finance Assignment Upload
