16
Yelling is Not Solving!
Handling a Dissatisfied or Distraught Client
Tracking Client Complaints/Conflict
Important Notes
Client Receiving an Expensive Estimate
Total is Over the Estimate
The Wrong Medication Was Filled
Doctor or Medical Team Member Running Behind
No Appointments Open For a While
Pharmacy Turnaround Time & Outside Pharmacy Rules
"You're only in it for the money!"
Patient Needs to be Referred to a Specialty/Emergency Hospital
Grooming Job Not What The Owner Expected
Kids Yelling at the Desk/Flustered Parent
Inappropriate Client
Resources
