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Introduction
Vocabulary the Dermatology Certificate for CSRs
Understanding the Itchy Pet Experience
Why Must Skin Come In?
It's Not - "Just Itching!"
Cheyletiella
Demodectic Mange Mites (Demodex)
Dermatophytosis (Ringworm)
Sarcoptic Mange Mites (Scabies)
Let's Review Why Skin Come In
After Clients Schedule an Appointment
The Emotional Burden of Skin Disease on Clients
Listening and Acknowledging Emotions
Communicate with Empathy
Itchy Dog Video
Don't Be a Liability!
What About Our Feline Friends?
Steps to Answering an Itchy Pet Call
Let's Review Answering the Call for Itchy Dogs
Let's Talk Value
Getting the 411
Signs of an Itchy Dog
Past Medication Experiences
Time to Play a Game!
Let's Review The Itchy Pet Appointment
Checkout is a Bridge to the Next Check-In
Diagnostic and Treatment Plan + Itch Tracker
The Three-Step Invoice Process
Diagnosing Skin Allergies in Dogs
The Three Rs of Discharge
Let's Review the Itchy Pet Discharge
Ongoing Client Support
Itchy Pet Support Resources
Dermatology Work Up Guide and Itch Tracker
Signs of an Itchy Dog + Insightful Pet Owner Questions
Answering the Call for Itchy Dogs
Important Safety Information - Apoquel and Apoquel Chewable
Cytopoint Indications
Congratulations!
Final Exam for Dermatology Certificate for CSRs
