IGNITE delivers microlearning programs for CSRs, Veterinary Assistants, and Practice Managers — the roles that shape every client interaction and patient touchpoint.
The gap in your practice
Your clinical team is exceptional. But the people who answer every call, handle every payment, and shape every client's first and last impression? They're often left to learn on the fly — and your practice pays for it.
IGNITE was built by a veterinarian who spent 30 years watching great practices struggle with the same training gap. What came out of that is a system designed to change how your team actually shows up — not just what they know on paper.
No prep, no slides, no scrambling. Kit Club delivers complete, professionally produced veterinary team meetings every month — 30 minutes, ready to run, with a built-in animated facilitator who never cancels.
Structured, self-paced, and built to produce real change — not just a certificate to frame on the wall.
The Veterinary Receptionist Certificate of Excellence — transform your front desk team into confident, skilled client service professionals.
The IGNITE Veterinary Assistant Program — NAVTA-approved clinical training that gets your assistants practice-ready faster.
The VRCE program has served as a great foundation for our old and new CSRs alike. It sparks conversation on how we handle each situation and sharpens the kind of skills we desire. The coursework is so intentionally put together. It's not just busy work nor, daunting piles of homework. Our CSRs who were a bit intimidated have really enjoyed it! We are looking forward to where this course takes us!
I've been a CSR at my hospital for five years. While I love my job, I found that I still struggle to connect with all of my clients. Only two weeks in, and I already feel like I am creating those bonds with my clients that I had difficulty before. I'm inspired.
It provided me with additional tools to help increase my productivity and effectiveness during my daily interactions with the clients and their pets as well as the medical staff. This program and its courses are effective, informative, empowering, and arm new and experienced CSRs with the correct tools and habits to be an efficient, effective, and integral part of the veterinary team.
Built by people who lived it
Dr. Jill Clark spent 30 years inside veterinary medicine — practicing, running operations for an 80-hospital group, and building VCA's award-winning training university that developed over 24,000 veterinary learners. She saw firsthand that the roles closest to the client were the ones getting the least investment.
Mark Shaw came at the same problem from the business side — leading MWI Animal Health as President, building the distribution and technology infrastructure that thousands of practices depend on. He saw the operational cost of undertrained teams every day.
They founded IGNITE in 2016 with a shared conviction: the people who answer your phones, greet your clients, and hold everything together deserve real professional development — not just a compliance checkbox.
Not sure where to begin? Take our free enrollment tool — it matches your team's roles to the right IGNITE program in two minutes.
Free to start · No credit card required
